Director of Housekeeping Nia Hotel Menlo Park, CA Job Details Full-time 23 hours ago Qualifications Hotel housekeeping management Full Job Description ? Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Ensemble Core Values ? Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. ? Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. ? Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns. ? Prepare schedules based upon occupancy and assign duties to associates. ? Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner. ? Prepare required paperwork pertaining to departmental functions. ? Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. ? Comply with Ensemble internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety). ? Maintain departmental expenses in line with the budget as described by the General Manager. ? Ensure compliance with specific brand standards. ? Be aware of and communicate service scores to drive improvement and higher guest satisfaction. ? Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. ? Perform other duties as requested by management. Your Background and Skill ? High School diploma or equivalent preferred. ? One year previous housekeeping supervisor experience required. Work Environment and Context ? Work schedule varies and may include working on holidays, weekends and alternate shifts. ? Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.