Housekeeping Supervisor East West Hospitality - 4.0 Truckee, CA Job Details Full-time 1 day ago Qualifications Teamwork House cleaning assistance English High school diploma or GED Team development Driver's License Time management Full Job Description Position Summary The Housekeeping Supervisor is responsible for supporting the daily operations of the Housekeeping Department while ensuring the highest standards of cleanliness, organization, safety, and service throughout Old Greenwood. This position provides hands-on leadership by directing, coaching, and supporting housekeeping associates while maintaining East West Hospitality's luxury service standards. Working closely with the Housekeeping Manager and other operational departments, the Housekeeping Supervisor helps ensure residences, common areas, and resort facilities consistently exceed owner and guest expectations. This position balances quality assurance, team leadership, operational efficiency, and exceptional hospitality while fostering a positive and accountable work environment. Essential Duties and Responsibilities Responsibilities include, but are not limited to: Leadership & Team Development Lead, motivate, and support the daily activities of the housekeeping team. Foster a culture of teamwork, accountability, professionalism, and service excellence. Provide ongoing coaching, mentoring, and recognition to associates. Assist with interviewing, hiring, onboarding, orientation, and training of new employees. Conduct daily shift meetings and communicate operational priorities. Promote a positive, respectful workplace that encourages collaboration and continuous improvement. Monitor employee performance and provide timely feedback and corrective coaching when appropriate. Daily Operations Coordinate daily room assignments, staffing levels, and work priorities based on occupancy, arrivals, departures, owner requests, and operational demands. Ensure all residences, common areas, and public spaces meet East West Hospitality quality standards. Conduct routine inspections of residences and common areas, ensuring deficiencies are corrected promptly. Support housekeeping staff during peak business periods by assisting with operational responsibilities as needed. Respond quickly to changing priorities while maintaining operational efficiency. Quality Assurance Perform detailed inspections to ensure cleanliness, presentation, maintenance, and guest readiness. Identify opportunities to improve efficiency, consistency, and service delivery. Monitor compliance with departmental standards and established cleaning procedures. Ensure residences are properly stocked with linens, amenities, and guest supplies. Report maintenance deficiencies, safety concerns, and inventory shortages promptly. Guest & Owner Experience Deliver exceptional hospitality through every owner and guest interaction. Respond professionally and efficiently to owner concerns, service requests, and special accommodations. Partner with Front Desk, Rental Operations, Homecare, Engineering, and other departments to ensure seamless service delivery. Maintain confidentiality and respect the privacy of owners and guests at all times. Inventory & Department Support Assist with inventory management of linens, cleaning supplies, equipment, and guest amenities. Monitor supply usage and communicate purchasing needs. Ensure housekeeping storage areas, carts, and equipment remain organized, clean, and operational. Support departmental budgeting efforts by promoting efficient use of labor and supplies. Safety & Compliance Ensure compliance with OSHA regulations, chemical handling procedures, company safety standards, and department policies. Promote a safe working environment by identifying and addressing potential hazards. Ensure proper use and maintenance of housekeeping equipment and personal protective equipment (PPE). Support emergency response procedures and operational continuity when necessary. Administrative Responsibilities Assist with scheduling, payroll review, attendance tracking, and labor management. Maintain accurate departmental documentation and inspection records. Participate in department meetings and property-wide operational meetings. Support implementation of company initiatives, policies, and operational improvements. Additional Responsibilities Assist with special projects, deep cleaning initiatives, seasonal operations, owner events, and other operational needs. Demonstrate flexibility by supporting other departments when business demands require. Perform other duties as assigned. Qualifications Required Qualifications High school diploma or equivalent required. Minimum two years of housekeeping experience in hospitality, resort, hotel, or residential property management. Previous supervisory or leadership experience preferred. Valid driver's license with acceptable driving record may be required. Strong customer service orientation and commitment to hospitality. Ability to communicate effectively in English; bilingual skills are highly desirable. Must be available to work flexible schedules including Fridays, weekends, holidays, and evenings as business needs require. Knowledge, Skills & Abilities Strong leadership and interpersonal skills. Excellent organizational and time management abilities. Ability to prioritize multiple responsibilities in a fast-paced environment. Strong attention to detail and commitment to quality. Ability to motivate, coach, and develop team members. Effective problem-solving and decision-making skills. Working knowledge of housekeeping operations, cleaning procedures, and safety standards. Proficiency with Microsoft Office and property management software preferred. Ability to maintain professionalism while managing confidential information. Physical Requirements Stand and walk for extended periods throughout the workday. Frequently bend, stoop, kneel, climb stairs, reach, and lift. Lift, carry, push, and pull up to 50 pounds regularly and greater weights with assistance. Operate housekeeping equipment safely. Work both indoors and outdoors in varying weather conditions. Work Environment Old Greenwood is a luxury residential and resort community committed to delivering exceptional experiences for owners, guests, and residents. The Housekeeping Supervisor works in guest residences, common areas, outdoor spaces, and operational facilities while maintaining the highest standards of professionalism, confidentiality, cleanliness, and hospitality. East West Hospitality Expectations At East West Hospitality, our Vision is to be the most trusted hospitality services company and employer of choice in every market we serve. We believe exceptional experiences begin with exceptional people. Every associate is expected to demonstrate our core values by: Serving Others with genuine care, warmth, and hospitality. Doing the Right Thing by acting with honesty, integrity, and accountability. Pursuing Excellence through continuous improvement, innovation, and attention to detail. Working Together by building respectful relationships and supporting one another. Taking Ownership for results, guest satisfaction, and the overall success of the team. Embracing Growth by learning, adapting, and developing personally and professionally. The Housekeeping Supervisor is expected to lead by example, inspire a culture of excellence, develop future leaders, and contribute to a workplace where associates are empowered to deliver memorable experiences every day. Success in this position is measured not only by operational results, but also by the ability to build engaged teams, maintain luxury standards, strengthen cross-department collaboration, and create an environment where owners, guests, and associates feel genuinely valued. ic setting.

Work Location:

In person