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Job Description
Position Overview:
Head Housekeeping The Head Housekeeping position is responsible for overseeing the daily housekeeping operations in accordance with company policies and required brand standards. This role ensures that all guest rooms, common areas, restrooms, laundry areas, storage areas, and assigned spaces are clean, organized, sanitary, properly stocked, and maintained to brand expectations at all times. The Head Housekeeper is expected to lead by example, support housekeeping staff, monitor work quality, manage cleaning schedules, report maintenance concerns, and maintain proper inventory of cleaning supplies, linens, toiletries, and other housekeeping-related items. All duties must be completed in a manner that supports brand quality, guest satisfaction, safety, cleanliness, and operational consistency. Key ResponsibilitiesBrand Standard Compliance Ensure all housekeeping duties are completed according to required brand standards. Maintain guest rooms, common areas, laundry areas, storage areas, and public spaces in a condition that meets or exceeds brand expectations. Follow all brand-required cleaning procedures, room presentation standards, supply placement standards, and inspection requirements. Ensure housekeeping staff understand and follow brand expectations during daily operations. Correct any housekeeping issue that does not meet brand standard before the room or area is released for guest use. Prepare housekeeping areas for brand inspections, quality assurance reviews, audits, and management walkthroughs. Daily Housekeeping Duties Ensure all assigned areas are cleaned, sanitized, stocked, and ready for guest or operational use. Inspect rooms, restrooms, hallways, laundry areas, storage areas, and common spaces for cleanliness, safety, and brand compliance. Make sure housekeeping tasks are completed on time and according to company and brand standards. Handle special cleaning projects as assigned. Report damaged items, safety hazards, maintenance issues, or needed repairs to management immediately. Staff Oversight Assign daily duties to housekeeping staff based on occupancy, room status, business needs, and brand requirements. Train new housekeeping employees on proper cleaning procedures, safety standards, room presentation, and brand expectations. Monitor staff performance and provide feedback when needed. Ensure staff are following cleaning checklists, schedules, inspection procedures, and company policies. Communicate staffing needs, attendance issues, or performance concerns to management. Inventory Responsibilities Maintain accurate inventory of housekeeping supplies required to meet brand standards, including cleaning products, paper goods, toiletries, guest amenities, linens, towels, laundry supplies, gloves, trash bags, and other required items. Ensure all brand-required guest supplies, amenities, linens, towels, and room items are available, properly stocked, and presented according to brand expectations. Check supply levels regularly to prevent shortages that could affect guest service or brand compliance. Organize storage areas so supplies are easy to find, properly labeled, safely stored, and maintained in accordance with company and brand standards. Track usage of supplies and report unusual waste, overuse, loss, damage, or missing items. Prepare supply orders or notify management when items need to be reordered. Receive and verify delivered supplies when assigned. Ensure cleaning chemicals and supplies are stored safely and according to safety guidelines. Maintain linen and towel counts, including clean, dirty, damaged, or missing items. Report low inventory, damaged inventory, missing inventory, or brand-required supply concerns to management in a timely manner. Laundry and Linen Control Oversee washing, drying, folding, storage, and distribution of linens, towels, and other laundry items. Ensure clean linens are properly stocked and available for daily operations. Ensure linens and towels meet brand standards for cleanliness, appearance, condition, and placement. Remove damaged, stained, worn, or unusable linens from service and report them to management. Help maintain an organized linen storage system that supports brand consistency and daily operational needs. Quality Control and Inspections Perform regular inspections to confirm work meets cleanliness, sanitation, safety, presentation, and brand standards. Correct issues before rooms or areas are released for guest use. Ensure housekeeping carts, closets, laundry areas, storage rooms, and work areas are clean, stocked, organized, and brand compliant. Identify recurring issues and communicate them to management. Support preparation for brand audits, inspections, and quality assurance reviews. Communication Communicate daily updates, supply needs, maintenance issues, staff concerns, inspection results, and completed tasks to management. Work cooperatively with front desk, maintenance, management, and other departments as needed. Respond professionally to requests, concerns, or urgent housekeeping needs. Immediately report any issue that could affect guest satisfaction, cleanliness scores, safety, or brand compliance. Required Skills and Expectations The Head Housekeeper must be dependable, organized, and able to manage multiple tasks throughout the day while maintaining brand standards. This person should be able to work independently, lead others respectfully, follow instructions, maintain confidentiality, and take responsibility for the cleanliness, readiness, and presentation of the property. The employee in this position is expected to: Arrive on time and be ready to work. Maintain a professional attitude and appearance. Complete assigned duties thoroughly and efficiently. Follow all company, safety, cleaning, and brand procedures. Communicate problems before they become larger issues. Maintain accurate inventory and supply organization. Ensure all rooms and areas meet brand standard before being released. Support a clean, safe, welcoming, and brand-compliant environment. Performance Expectations Performance in this role will be evaluated based on cleanliness standards, brand compliance, room readiness, inspection results, organization, staff leadership, inventory control, communication, reliability, ability to complete tasks on time, and overall contribution to guest satisfaction and smooth housekeeping operations. Failure to meet the expectations of this position, including failure to follow brand standards, failure to maintain proper inventory, failure to complete inspections, or failure to correct cleanliness and presentation issues, may result in additional training, written performance correction, reassignment, or further employment action depending on company policy.
