A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
Job Description Assistant Housekeeping Manager Cheeca Lodge & Spa - Islamorada, Florida Keys Join our award-winning team at Cheeca Lodge & Spa, a 4-diamond luxury resort in the heart of the Florida Keys. We are currently seeking a dedicated Assistant Housekeeping Manager to support the leadership of our housekeeping operations. This individual will play a key role in maintaining the exceptional cleanliness, service, and presentation of our guest rooms and public areas while supporting a high-performing team in a fast-paced hospitality environment.
Position Overview Job Title:
Assistant Housekeeping Manager Reports to:
Director of Housekeeping Classification:
Full-Time, Hourly / Non-Exempt Key Responsibilities Team Supervision & Daily Operations Assign daily tasks to Room Attendants and Housepersons, ensuring optimal coverage and productivity across all floors and resort areas. Perform room inspections to ensure cleanliness standards, guest readiness, and maintenance needs are consistently met. Coordinate closely with the Front Desk and Engineering teams regarding room status, maintenance requests, and VIP arrivals. Maintain compliance with safety and health regulations, including monitoring of storage areas, carts, and equipment. Train, coach, and mentor housekeeping staff, supporting a culture of accountability, positivity, and pride in service. Monitor inventory of cleaning supplies, linen, and guest amenities; assist in ordering and stocking supplies as needed. Guest Experience & Quality Assurance Handle guest requests and service recovery professionally and promptly. Support the execution of deep cleaning schedules, room maintenance, and special cleaning projects. Ensure VIP rooms are properly prepared and amenities replenished. Administrative & Reporting Duties Conduct daily briefings, communicate updates and goals to the team, and participate in monthly departmental meetings. Assist with maintaining accurate logs of room inspections, guest feedback, lost & found, and staff performance. Participate in ongoing departmental improvement efforts, including process enhancement, sustainability, and service innovation. Requirements Education & Experience High School Diploma or GED required. Minimum 3 years of experience in a housekeeping supervisory management or lead role, preferably in a resort or luxury hotel environment. Skills & Qualifications Strong knowledge of housekeeping operations and standards. Proficient in using hotel systems (PMS) and Microsoft Office Suite. Ability to multitask and remain calm under pressure in a fast-paced environment. Exceptional attention to detail and organizational skills. Strong interpersonal and communication skills; bilingual a plus. Ability to lead by example and support a team-focused culture. Why Join Cheeca Lodge & Spa? Our iconic resort is known for its lush 27-acre property, turquoise waters, barefoot luxury, and legendary service. As part of the Cheeca team, you'll enjoy working in a beautiful environment with a supportive management team and opportunities to grow.
Full-Time Team Member Benefits Include:
401(k) with employer matching and immediate vesting after 90 days Company-paid Life, Short-Term and Long-Term Disability Insurance Resort Dining Discounts Complimentary Meals every Shift 401(k) with employer matching and immediate vesting after 90 days Medical, Dental, and Vision insurance. Paid Time Off 18 days
