Housekeeping Supervisor Job Summary:

The Housekeeping Supervisor is responsible for overseeing the day-to-day operations of the housekeeping department to ensure cleanliness standards are maintained throughout guest rooms, public areas, and back-of-house spaces. This role supports and trains housekeeping staff, conducts inspections, and ensures guest satisfaction through consistent service quality.

Key Responsibilities:

Supervise, schedule, and coordinate the daily activities of housekeeping staff. Inspect guest rooms, corridors, and public areas for cleanliness and adherence to hotel standards. Train new housekeeping staff and provide ongoing coaching and support. Monitor inventory of cleaning supplies, linens, and amenities; report shortages or requisition supplies as needed. Ensure compliance with health, safety, and hygiene standards. Assist with cleaning tasks during high occupancy or staff shortages. Handle guest complaints or special requests promptly and professionally. Communicate effectively with front desk, maintenance, and management teams. Prepare shift reports and maintain accurate housekeeping records. Ensure proper use and maintenance of housekeeping equipment.

Qualifications:

High school diploma or equivalent required. Minimum 2 years of housekeeping experience, with at least 1 year in a supervisory or lead role preferred. Strong knowledge of cleaning techniques, safety procedures, and sanitation standards. Excellent leadership, organizational, and communication skills. Attention to detail and ability to perform room inspections with a critical eye. Ability to work flexible hours including weekends and holidays. Proficiency in basic computer applications and housekeeping software (preferred).

Physical Requirements:

Ability to stand, walk, bend, and lift for extended periods. Must be able to lift up to 30 lbs and push/pull housekeeping carts.

What We Offer:

Competitive salary and benefits Opportunities for growth and advancement Training and development programs Employee discounts on hotel stays and services