Traveling across Atlanta residence, Lake Burton, and Madison (as needed for occupancy)
POSITION SUMMARY
The Head Housekeeper leads housekeeping standards, staffing, and property presentation across all three properties. This role sets and enforces the cleanliness and care standard expected of a high-end private household, manages the Assistant Housekeeper(s) and any additional housekeeping staff, and ensures every property is maintained to a consistent, five-star standard whether or not the family is in residence.
KEY RESPONSIBILITIES
Set, document, and enforce housekeeping standards across all properties, ensuring a consistently immaculate, five-star presentation Create and manage cleaning schedules and checklists for each property, adjusting for occupancy, season, and upcoming events Hire, train, schedule, and supervise the Assistant Housekeeper(s) and any additional housekeeping staff; manage performance and daily assignments Manage household inventories of linens, china, silver, and cleaning supplies; reorder and budget accordingly Oversee laundry and the proper care of fine fabrics, textiles, art, and furnishings; train staff on correct techniques and products Coordinate property readiness ahead of principal arrivals or extended absences: deep cleans, seasonal turnover, staging, and close-down/reopening procedures Coordinate with Property Managers on maintenance issues, vendor access, and scheduling around housekeeping needs Conduct regular quality inspections across all properties and address any gaps promptly Travel between properties as needed to train staff, cover gaps, and maintain consistent standards Maintain strict confidentiality regarding the family's routines, preferences, and private matters
QUALIFICATIONS & EXPERIENCE
5+ years in private household housekeeping management or premier hotel housekeeping leadership Prior supervisory experience managing housekeeping staff Deep knowledge of fine textiles, surfaces, and furnishings and how to properly care for them Valid driver's license and reliable transportation for travel between properties Comfortable with pets/animals on-property as applicable
WHAT WE'RE LOOKING FOR
Proven experience serving high-net-worth principals or luxury estates/residences; understands and protects the privacy of the family at all times A true self-starter who anticipates needs before being asked and takes ownership without waiting for direction A resourceful problem-solver who stays calm and finds solutions under pressure, on short notice, or with limited resources Impeccable discretion, integrity, and professionalism; comfortable signing and upholding a confidentiality/NDA agreement Meticulous attention to detail and pride in doing things the right way, not just the fast way Flexible and responsive to the rhythms of a private household — evenings, weekends, and holidays as needed for events or travel of the principals Strong communicator who keeps ownership and fellow staff informed without over-reporting or under-reporting A polished, warm, guest-ready presence appropriate for interacting with owners, family members, and VIP guests
