A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
Housekeeping Supervisor The Ivy Hotel - 3.2 Chicago, IL Job Details Full-time $23 - $25 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Staff performance monitoring Spanish Chemical handling safety procedures Customer communication Staff supervision Confidential information handling Basic math Job-specific skills training (staff training program) In-person customer service Chemical handling Employee relationship building Shift management Math Team management Attention to detail Property management systems (PMS) Computer skills Staff development Full Job Description
BASIC FUNCTION
This position will be supervise, train and inspect the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests.
QUALIFICATIONS
(Education, Knowledge, Training, & Work Experience) Prior experience required Excellent customer service skills
ESSENTIAL FUNCTIONS
Supervise staff in the performance of all daily procedures to ensure they are performed to standards Maintain complete knowledge of and comply with all departmental policies/service procedures/standards Prepare and distribute assignment sheets to assigned staff and review priorities Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area Inspect public areas/bathrooms, restaurants, offices and service areas after being cleaned by respective personnel, using designated checklists Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests Qualifications Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment Fluency in English both verbal and non-verbal. Provide legible communication Proficient in Spanish both verbal and non-verbal is preferred. Computer mathematical calculations Ability to perform job functions with attention to detail, speed and accuracy Ability to maintain confidentiality of guest information and pertinent hotel data Ability to ascertain departmental training needs and provide such training Ability to direct performance of staff and follow up with corrections when needed Ability to input and access information in the property management system/computers
HOTEL SPECIFIC ESSENTIAL FUNCTIONS
Respond to any reasonable task as assigned by manager. Aid guests in locating other areas of the hotel (walk them to destination if possible). Familiarity with parking validation procedures. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. ENVIRONMENT and
POSITION ANALYSIS
Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. Regularly required to climb stairs.
Job Type:
Full-time Pay:
$23.00 - $25.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
