SUMMARY:

The Executive Housekeeper is responsible for supervising, training, inspecting, and overseeing the performance of assigned Housekeeping staff and day to day operations in housekeeping department. Housekeeping Manager will work closely with Executive Housekeeper ensuring that all procedures are completed to the hotel's standards, supervisors and all team members within the department follow directions, meet expectations, and deliver excellence to ensure optimum service to guests. The Housekeeping Manager shall strive to provide exceptional service to both internal and external guests at all times. She/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the Destination and Employer of Choice! Essential job

FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate internal/external guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive internal/external guest relations at all times.
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP's, special events and knowledge of job responsibility of staff.
• Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
• Document call offs and replace for any shift based on business demands.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated keys, radios and I pods to assigned staff. Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
• Check all staff for proper work attire/grooming.
• Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
• Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
• Accommodate internal/external guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Properly clock out staff making any adjustments needed.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Assist with weekly/monthly inventory counts
• Assist with purchase orders and purchasing of supplies and items needed for daily operations
• Assist with staffing needs, scheduling and shift coverage as needed
• Assist Executive Housekeeper with payroll duties
• Ensure timely follow through with internal/external guests is completed
• Ensure Lost and Found log is updated on a daily basis and guest follow through is completed within 24 hours.
• Ensure proper training and follow-through is competed for all room discrepancies with appropriate staff members.

Associate is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

• High school diploma or equivalent preferred
• Prior hospitality experience required At least one year of prior housekeeping leadership experience
• At least one year customer service experience preferred Job

REQUIRMENTS

• Must be a United States citizen or possess a valid work permit
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Ability to communicate effectively in English both verbal and non-verbal. Provide legible communication.
• Ability to count and compute mathematical calculations
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
• Ability to follow directions thoroughly.
• Ability to understand guest's service needs.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.

Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment. Ability to ascertain departmental training needs and provide such training. Ability to direct performance of staff and follow up with corrections when needed. Ability to input and access information in the property management system/computers. Working

CONDITIONS

Must be able to work in a variety of weather conditions (rain, wind, snow, heat); Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing. Must be able to repetitively lift, push, pull & carry up to 15 lbs, frequently up to 25 lbs and occasionally up to 75 lbs; Must be able to twist, bend and squat frequently; kneel or crawl occasionally ; infrequently climb a ladder Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Job Type:

Part-time Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Supervisor:

1 year (Preferred)

Hotel Experience:

1 year (Preferred)

Work Location:

In person