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IHG Hotels & Resorts

Head Housekeeper

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Job Description

Head Housekeeper

Full TimeFort Leavenworth

  • United States1 day ago Opening
    10
    0
    11
    0
    Industry
  • Hotels & Resorts
    Role
  • Executive Housekeeper
    Level
  • Management
    Department
  • Housekeeping
    Full Time
    Posted at: 02 Oct 2026
Last Date:

29 Oct 2026

Salary Details

Competetive Salary Offered

Job Description

Role Purpose

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Key Accountabilities

Assist with scheduling and room assignments to ensure proper coverage.

Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Control expenses and minimize waste within all areas of housekeeping.

Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

Promote teamwork and quality service through daily communication and coordination with other departments.

May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

Report, turn in, and/or log all lost and found items according to established procedures.

May regularly assist with deep cleaning projects.

May assist with other duties as assigned.

Requirements

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

Basic mathematical skills are used occasionally.

May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $19.50.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision

insurance, 401k, and many other benefits to eligible employees

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance