A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
REQUIRED
Must have the ability to read, interpret and guide staff in compliance standards such as those from Health Department and The Joint Commission Basic computer literacy
PREFERRED
:
EXPERIENCE
REQUIRED:
Good communication skills, able to adequately manage a team, able to receive constructive criticism
PREFERRED
Prior leadership experience in a similar position
OTHER REQUIREMENTS OR LICENSURE
N/A
JOB DESCRIPTION
The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position.
PHYSICAL DEMANDS & WORKING ENVIRONMENT
Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents).
COMPLIANCE AND REGULATORY EXPECTATIONS
All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to: OCH Code of Conduct OCH Policies and Procedures Scope of Practice within License/Certification. HIPAA and HIPAA Security Confidentiality Standards Workplace Safety Mandatory Training Annual Compliance Education
ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES
The Manager of Environmental Services is responsible for management of the Environmental Services Department covering all OCH locations. Duties will include the following tasks: Create and maintain the workday schedules and hours to ensure adequate staff are available to complete all duties and assignments. Assist with any EVS duties such as preparation, cleaning or restoring to normalcy. Communicate shifts, schedules and duties to all subordinates to maintain clear directives of duties. Ensure daily assignments/tasks (routine shifts and deep clean) are being accomplished and staff remain productive. Work in collaboration with the director to request additional staff members as needed. Ensure newly hired employees are properly trained and competent to perform all assigned duties. Order and receive supplies. Ability to properly educate all employees on all safety measures required for handling any chemicals, cleaners or equipment related to EVS job duties. Coordinate with outside vendors and contract groups to ensure EVS needs are met. These may include pest control, waste management & commercial cleaning services. Performs quality assurance audits and patient satisfaction surveys routinely, guiding staff in needed improvements. Maintain time and attendance logs, addressing excessive occurrences as necessary. Maintain month-end laundry counts, reporting required data to the accounting department as requested. Collaborate with director regarding employee performance matters. Acts as the primary contact for customer service issues regarding EVS and Housekeeping. This includes patient concerns or complaints, as well as all hospital departmental inquiries. Investigate and resolve any EVS/Housekeeping issues. Utilizes Microsoft Office (Word, Excel, Outlook) Utilizes online ordering programs as needed Other duties as needed
QUALIFICATIONS
EDUCATION:
Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
REQUIRED
Must have the ability to read, interpret and guide staff in compliance standards such as those from Health Department and The Joint Commission Basic computer literacy
PREFERRED
:
EXPERIENCE
REQUIRED:
Good communication skills, able to adequately manage a team, able to receive constructive criticism
