Housekeeping Supervisor Godfrey Hotel Detroit, Curio Collection by Hilton - 3.0 Detroit, MI Job Details Full-time 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Computer operation Customer communication Defect detection (quality control) Hotel regulations compliance Hotel policy compliance Inventory management Basic math Hotel quality control Moving High school diploma or GED Public safety procedures Hotel emergency procedures Hotel room cleaning Computer skills Hotel safety procedures Full Job Description Responsibilities include training and supervision of room/suite and house attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards. Visually inspects rooms/suites.

SUPPORTIVE FUNCTIONS

- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Promote team member loyalty and enpowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.
• Quarterly linen inventory.

OTHER DUTIES

- Assimilate into The Hilton Family

PRIDE/CARE

culture through understanding, supporting and participating in all elements of

PRIDE/CARE.

Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. In the absence of the Exec Housekeeper, the Housekeeping Supervisor will work closely with HRM and GM when making decisions in the housekeeping department, especially when need for discipline arises and when required to make any type of large purchases.

ORGANIZATIONAL RELATIONSHIPS

- Positions directly reporting to this position (titles): Room/Suite Attendants House Attendants Laundry Attendants Stockers

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Read, write and speak English fluently. Knowledge of other languages, especially Spanish is a plus. Knowledge of inventories, scheduling and productivity. High school math level required. Ability to communicate effectively with the public and other team members verbally and in written form. Ability to inspect 25 to 80 rooms per day. Ability to clean rooms, when needed. Physically able to move and / or operate large objects, such as: maid's carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory. Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations. Knowledge of and ability to operate computer.

QUALIFICATION STANDARDS EDUCATION

- High School graduate or equivalent preferred.

EXPERIENCE - 1-2

years housekeeping supervisory experience in hotel preferred. 4 or more years hotel housekeeping experience.

LICENSES OR CERTIFICATES

- Special licenses or certificates are not required but considered a plus.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person