Executive Housekeeper

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. Job Summary The Executive Housekeeper is responsible for overseeing all housekeeping operations to ensure a clean, safe, and welcoming environment for guests and staff. This role manages housekeeping staff, establishes cleaning standards, maintains inventory, and ensures compliance with health and safety regulations. Key Responsibilities Leadership & Staff Management Supervise, train, and schedule housekeeping staff Conduct performance evaluations and provide ongoing coaching Ensure team adherence to cleanliness and service standards Operations Management Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces Develop and implement cleaning procedures and protocols Coordinate with other departments (front desk, maintenance, etc.) to ensure smooth operations Quality Control Inspect rooms and facilities to ensure high standards of cleanliness and presentation Address guest complaints and resolve issues promptly Maintain consistent service quality across all areas Inventory & Budgeting Manage inventory of linens, cleaning supplies, and equipment Monitor expenses and control costs within budget guidelines Order supplies and maintain vendor relationships Compliance & Safety Ensure compliance with health, safety, and sanitation regulations Maintain proper use and storage of cleaning chemicals Implement safety training and procedures for staff Qualifications High school diploma or equivalent (Hospitality degree preferred) 3-5+ years of housekeeping experience, with at least 1-2 years in a supervisory role Strong leadership and organizational skills Excellent attention to detail Ability to manage multiple tasks in a fast-paced environment Knowledge of cleaning procedures, equipment, and safety standards Skills & Competencies Leadership and team management Time management and prioritization Problem-solving and decision-making Communication and interpersonal skills Budget and inventory management Working Conditions May require standing, walking, and lifting for extended periods Flexible schedule, including weekends and holidays Fast-paced, service-oriented environment Preferred Experience (Optional) Experience in hotels, resorts, or large facilities Familiarity with property management systems Bilingual abilities are a plus The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position. Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.