Qualifications:

High School graduate or equivalent certification and/or higher. Must be able to work well and communicate with the general public, management and other employees Must interact easily with general public in a friendly and cheerful manner. Must be able to observe, react quickly and adjust to different guest situations. Come to work well groomed and looking professional at all times. Must be able to work morning to potentially late afternoon and weekends Must be able to prioritize work and keep personal and professional lives separate. Must adhere to the Ontario Hospitality Inc. policies, procedures manual and associate handbook.

Duties & Responsibilities:

Directly supervisor all housekeeping and laundry associates and ensure proper completion of all housekeeping and laundry duties. Direct and coordinate all the cleaning activities of the hotel's facilities, including routine and deep cleaning of guest rooms, public areas, back of house, and laundry operations. Schedule housekeeping and laundry associates. Track and maintain labor hours and standards. If there is 4 hours of work or less Executive Housekeeping is responsible for doing those rooms. Inspect rooms after cleaned by housekeeping to ensure room is guest ready. Hiring and maintaining proper staffing in department per management. Maintain responsibility for the condition and inventory of supplies for guestrooms, housekeeping carts, storage areas and laundry. Place orders in a timely manner. Ensure that guests' special requests are provided, such as additional towels, pillows, trash bags, etc. Accommodate guest needs and special requests in a pleasant and professional manner. Maintain any reports and checklists given to you by supervisors. Follow up on Do Not Disturbs (DND). Call guest room after 12pm to ensure service is not needed. Provide a list to front desk at end of day for second follow up. Motivate, coach and train team members, make daily charts, set goal times and hold team members accountable, and provide appropriate feedback, rewards and recognition per AGM/GM. Conduct daily team huddles and monthly departmental meetings per management. Enforce all existing and new policies and procedures with the housekeeping and laundry staff. Communicate with other hotel departments regarding problems which need attention. Maintain communication logs between fellow supervisors (if applicable). Maintain Lost and Found logs and storage. Maintain and monitor Deep Cleaning. Perform laundry duties, as required. Assume responsibility for keys as logged in/out. Follow hotel's guidelines/policies for keys. Return guest keys to Front Desk at the end of your shift. Clean common areas in the hotel, as required. Common areas include, but are not limited to: meeting room(s), public restrooms, lobby, fitness center, pool area, elevator corridors, hallways and stairwells. Remove trash, dust and vacuum, as needed. Wearing proper uniforms at all time, this includes name tag and brand standard uniform. Ensure team members under your supervision are following uniform policies. Assist all guest in a sincere and courteous manner, don't be afraid to go the extra mile. Assist in handling guest complaints regarding this department. Maintain knowledge of safety, security and emergency procedures. Report safety and security issues to supervisor. Maintain current knowledge of all SUNRISE Hospitality Inc. and Hotel Franchise policies, procedures and operational guidelines. Attend/direct mandatory all staff or departmental meeting. Convey pertinent information to staff and other department heads. Communicate in a friendly and professional manner with guests, colleagues and management. Observe practices to ensure guest privacy. Limit access to guest and business records to authorized persons. Eating, drinking and smoking at the work station(s) is not allowed. Interact with guest for guest stay feedback and maintaining hotel service scores. Be part of the team to maintain high guest service scores. With the guidance of Management controlling payroll and or expenses of department. Completing goals and job assignments provided by Supervisor or mandated by Brand. Perform all other duties as requested by Supervisor or Management.

Essential Equipment Skills:

Fire alarm system, fire extinguisher, gas detector system, utility shut- off. Guest telephones, televisions, alarm clock/radio, HVAC systems, door locks. Time clocks, phone system, lobby stereo system. Commercial washer and dryer, commercial laundry chemical dispenser, commercial microwave, refrigerator, freezer, vacuum cleaner, commercial dishwasher, carts etc.

Environmental Hazards:

Allergic reactions could result from contact with various solvents, cleaners, photocopy toners, latex, and insecticides. Required and provided personal protective equipment includes safety glasses, rubber gloves and facial masks. May encounter different types of parasites or vermin while on duty.

Pay:

From $16.00 per hour People with a criminal record are encouraged to apply

Experience:

Housekeeping management: 1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Medina, OH 44256 (Preferred)

Work Location:

In person