45% Supervises and assigns housekeeping tasks to departmental staff and ensures tasks are performed in accordance with established housekeeping procedures.

Ensures cleaning, washing, dusting, sweeping, vacuuming, mopping, etc. are performed to meet the needs of residents and staff members. Staffs department and schedules accordingly to meet the necessary requirements for departmental needs. Coordinates services and activities with other departments, including Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities and Social Services, to ensure the continuity of care. Assists in developing and maintaining housekeeping policies and procedures. Quality, Compliance, and Risk Management

20% Ensures that the housekeeping functions are maintained in a safe manner for resident, staff member, and visitor comfort and convenience.

Ensures that established quality assurance, infection control, and universal precaution practices are maintained when performing housekeeping tasks and ensures the departmental staff does the same. Ensures that necessary equipment and supplies are maintained and operable to perform necessary duties and services. Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of department. People Management and Development

20% Manages Housekeeping Department staff at the life plan community.

Fosters a positive work environment that attracts, retains, and motivates employees. Interviews, selects, and orients new direct reports. Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance. Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth. Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention. Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff. Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant. Responds timely and thoughtfully to questions, requests, and work products from departmental staff that have been provided for review and approval. Customer Relations and Service Management

10% Listens and responds to the needs of residents and staff members. Reviews and responds to housekeeping complaints and grievances from residents and staff members. Honors residents personal and property rights when performing housekeeping duties and ensures departmental staff does the same. Administration and Reporting
5% Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

All other duties as assigned. Qualifications Education High school diploma or equivalent required. Certified Executive Housekeeper designation from the International Executive Housekeepers Association (IEHA) preferred. Experience Two years experience in housekeeping operations management required. Experience in a long-term care facility, hospital, or other related medical facility preferred. Knowledge of housekeeping practices, procedures, standards, guidelines, and regulations in a long-term care environment preferred. Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet. Other Requirements Must be able to read, write, speak, and understand the English language. Working Conditions and Special Requirements Sitting

Up to 4 hours/day Standing
Up to 8 hours/day Walking
Up to 6 hours/day Lifting, transferring, pushing or pulling residents/patients or equipment/supplies
Up to 50 pounds Work weekends, evenings, and holidays
As needed for coverage On-call availability
24/7 for emergencies Subject to residents/patients with various disease processes
Occasional Subject to falls, burns, odors, and cuts
Work day May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses
Work day Risk Category for Exposure to Bloodborne Diseases
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