Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests theyve made the right choice to stay with us.

Supervises room cleaners in the prompt and efficient housekeeping of customer roomsEnsures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day notifies front desk accordinglySupervises the completion of short notice requests for room changesInspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards. Keeps record of room checkouts/stay overs, submits records to housekeeping every dayMonitors quality of rooms by conducting and documenting inspections of cleaned roomsPrepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.

Ensures completion by following through on ordersChecks the status of rooms on an ongoing basis and notifies room cleaners of any changes Checks VIP roomsChecks early morning make-up roomsCoordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.

Checks floor linen closets daily for cleanliness, adequate supplies and linenAssures carts are properly stored and vacuum cleaners are emptied at the end of each day Assists in quarterly inventory of all linenEnsures safety by assuring that all linen chutes are kept locked at all timesCoordinates housekeeping work with related departments such as front desk, engineering, banquet services and room servicesTake every opportunity to amaze the guestsEnsures all guests are being treated in an efficient and courteous manner and that all Company standards are being appliedResponsible for assisting with the training and direction of new department associatesEnsure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following:

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.

Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Must be able to lift up to 15 lbs on a regular and continuing basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.

Must be able to exert well-paced ability in limited space.

Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Other:

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

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