United States Pay:

$80168.40 - $80168.40 At Great Wolf, the Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay. Join our

Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks:
Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

•

Celebrate Your Uniqueness:

Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave Essential Duties & Responsibilities Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded\nImplements and manages inventory processes through the assistance of the Housekeeping Supervisors\nDrives, reviews and ensures proper completion of and alignment to the work order process\nAssists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution\nImplements the Director's financial strategy to manage budget and labor, operating expense forecasts\nLeads and mentors direct staff and Housekeeping employees, including:\nHousekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained\nTrains new Pack Members and ensures continued training and development of current staff\nManages and drives training and development of supervisors\nCommunicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings\nEnsures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development\nModels and upholds the Great Wolf guest service standards of excellence\nEnsures guest requests of the Housekeeping department are handled in a professional and timely manner\nContinuously raises the bar for Housekeeping guest service focus\nActively participates in the Manager On Duty Program\nAddresses and resolves any guest concerns as needed to ensure guest satisfaction\nEnsures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced\nCommunicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards\nConducts and monitors Hazard Communications Programs twice yearly\nInvestigates, reports and records inappropriate behavior by staff, guests or suspicious persons Required Qualifications & Skills High School diploma or equivalent experience\nMinimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position\nDemonstrated knowledge and experience in labor management scheduling\nDemonstrated ability to lead diverse teams\nDemonstrated analytical, planning, and change implementation abilities\nDemonstrated management skills and abilities including conflict resolution, coaching, development, and team building\nDemonstrated ability to effectively resolve conflict\nAbility to work flexible schedule including nights, weekends, and/or Holidays as needed Desired Qualifications & Traits Experience in Housekeeping, preferably at a resort or large hotel\nBachelor's degree\nCharismatic leader who adjusts leadership style to motivate employees and overcomes challenges\nInspires and motivates team members to work together and achieve success beyond expectations\nTakes an exhaustive approach to every task.

Committed to comprehensive and in-depth analysis, planning and implementations of every work task Physical Requirements Ability to lift 30 lbs.\nAbility to stand/walk for long periods of time\nAbility to bend, stretch and twist\nCapable of tolerating exposure to cleaning chemicals

Estimated Salary Range:

$80168.40 - $80168.40 annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 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Celebrate Your Uniqueness:

Benefits:

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Housekeeping Manager