A Kitchen Staff assists with food preparation as directed by cooks, food supervisors or chefs. Cleans kitchen work areas and dishes. Prepares ingredients for dishes to be cooked, prepares beverages, and stocks salad bars or buffet tables.
Bus Persons are a secondary service line of support for the guests in the dinner houses. Bus Persons are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assist in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).
KEY RESPONSIBILITIES
Clearing tables after guests are done with meal. Clearing all soiled china, glass, and silverware throughout guests' dining experience. Resetting tables to standard as designated by management. Maintaining water service throughout meal for guests. Provide bread service to each table as specified by the outlet's menu. Assisting servers with small duties throughout service to satisfy guests. Be an ambassador for the guests, relay any messages to servers as necessary. Communicate any needs to servers and oblige guests whenever possible. Provide personalized guest service to each table, interact with guests, smile, and offer warm greetings and fare wells. Other duties as assigned.
ACCOUNTABILITY
This position does not have any supervisory responsibilities. ________________________________________
QUALIFICATIONS AND GUIDELINES
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EDUCATION/EXPERIENCE/TRAINING
A High School diploma or general education degree (GED) required; at least six (6) months experience is preferred to successfully perform this job.
COMMUNICATION SKILLS
This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to guests, clients, and other Team Members of the organization.
MATHEMATICAL SKILLS
This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify to obtain and maintain a Class "B" gaming license. Must qualify to obtain and maintain a Food Handlers Certificate. Must qualify to obtain and maintain a Tips Certification.
SKILLS/ABILITIES
Ability to perform tray service. In many of the dinner houses, tray service is mandatory. Be able to load, carry, and unload trays in a manner safe for oneself and guests. Take directions well and without being offended. Bussers will be getting directions and requests from servers, guests, and management. Bussers need to be personable. Knowledgeable about the menu and offerings within the restaurant they are working, as well as, amenities of PRC. There is other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA. Must be flexible and willing to work nights, weekends, and holidays.
