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LL
Lightning Lanes
counter person
Career Insights for Kitchen Staff
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Scorecard
Based on North Carolina data
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What they do
A Kitchen Staff assists with food preparation as directed by cooks, food supervisors or chefs. Cleans kitchen work areas and dishes. Prepares ingredients for dishes to be cooked, prepares beverages, and stocks salad bars or buffet tables.
$31,568 / year median in North Carolina
+9% projected growth
Job Description
Job Summary Join our dynamic team as a Counter Person, where you'll be the friendly face and efficient operator at our food service counter. In this role, you will manage customer orders, handle cash register operations, and ensure a welcoming environment for all guests. Your enthusiasm and attention to detail will help create a memorable experience, while supporting smooth food preparation and service. This position offers an exciting opportunity to develop your skills in food handling, sales, and customer service within a fast-paced, vibrant setting. Responsibilities Greet customers warmly and assist with their food orders, providing excellent service and product recommendations to enhance sales through upselling techniques. Operate POS systems such as Aloha POS and Micros POS to process retail sales transactions accurately and efficiently. Manage food service customer orders from start to finish, ensuring proper food handling, preparation, and presentation according to safety standards. Maintain a clean and organized workspace, including sanitizing counters, utensils, and kitchen equipment regularly to uphold sanitation standards. Handle cash register operations, process cash transactions, give accurate change, and record sales diligently. Support food preparation tasks when needed, including assembling orders and assisting in basic kitchen activities. Uphold food safety management practices by following proper sanitation procedures, food handling protocols, and health regulations at all times. Qualifications Previous experience in quick service or fast food restaurant environments is highly preferred. Strong knowledge of POS systems such as Aloha POS or Micros POS; retail math skills are a plus. Demonstrated ability in food preparation, food handling, and maintaining cleanliness in a busy setting. Excellent customer service skills with a friendly attitude and the ability to upsell products confidently. Good time management skills to prioritize tasks efficiently during peak hours. Basic math skills for processing cash transactions accurately. Experience operating kitchen equipment or working in a café or grocery store environment is advantageous. Join us to be part of an energetic team dedicated to delivering exceptional food experiences! We value your enthusiasm for the food industry and your commitment to creating welcoming spaces for our customers every day.