About Us A position at British Swim School is more than just a job—it's an opportunity to be part of a mission that helps families feel safer around water. Our team teaches life-saving water survival and swim skills that build confidence, create stronger swimmers, and make a lasting impact in the communities we serve. Job Overview As a Customer Experience Specialist (known internally as a Deck Ambassador ), you will be the friendly face of our pool deck. You'll play a critical role in creating an welcoming, organized, and positive environment for our swimmers and their families. Schedule & Availability We are looking for candidates who can work at least one weekend shift per week.

Available shifts include:

Saturdays:

8:45 AM

•1:15 PM (Covington

•98042)

Sundays:

1:45 PM

•6:15 PM (Auburn

•98002)

Mondays:

3:15 PM

•7:15 PM (Auburn

•98002)

Wednesdays:

3:15 PM

•8:15 PM (Covington

•98042)

Note:

Fixed, consistent shifts range from 4-5 hours—making this position easy to fit around school or another job!

Core Responsibilities Deck Setup & Maintenance:

Prepare and break down the pool deck area before and after each shift. Perform regular checks on water chemistry and temperature.

Customer Engagement:

Warmly welcome parents and students as they arrive. Serve as the main point of contact for questions about accounts, child progress, or general program information.

Instructional & Managerial Support:

Assist Swim Instructors and Site Managers during lessons to ensure smooth deck operations and safety.

Problem Resolution:

De-escalate and resolve any on-deck questions or issues efficiently and professionally.

What We Offer Competitive Pay:

Starting at $17.50/hour (DOE) with opportunities for performance bonuses and pay raises as you expand your skills through on-the-job training.

Paid Training:

We set you up for success with paid, comprehensive training.

Consistent, Flexible Schedules:

Easy to balance with classes, family life, or another part-time role.

Fulfilling Culture:

Work in a fun, active environment where your work directly impacts water safety in your community.

Qualifications Minimum Requirements:

Must be able to work at least one required weekend shift. Strong written and verbal communication skills. Comfortable interacting warmly with children of all ages and their parents/guardians. Responsible, reliable, and maintains a professional demeanor on deck. Excellent organizational skills and the ability to multitask in a fast-paced environment. Comfortable working in a warm, humid, and energetic/loud environment on the pool deck. Ability to stand, walk, and move actively throughout a 4-5 hour shift.

Preferred Qualifications:

1+ years of customer service experience. Current Lifeguard, First Aid, CPR, or AED certifications (can be obtained during training) .

Pay:

$17.50

•$22.00 per hour Expected hours: 5.0

•20.0 per week

Benefits:

Flexible schedule

Work Location:

In person