Essential Duties and Responsibilities Responds to guest requests, reported work orders, and maintenance issues in a timely and professional manner. Performs preventative maintenance and basic repairs throughout guest rooms, public spaces, meeting areas, back-of-house areas, and hotel equipment. Maintains cleanliness, appearance, and organization of all public areas, including the lobby, entrances, hallways, stairwells, elevators, restrooms, and exterior spaces. Assists with room inspections and prepares guest rooms for arrival by addressing maintenance concerns, moving furniture, and ensuring quality standards are met. Supports housekeeping operations by delivering guest requests and amenities, transporting linens, removing trash, and assisting with room turnover as needed. Assists with maintaining the pool and spa areas in accordance with company standards, brand requirements, and applicable state and local regulations. Maintains the exterior appearance of the property, including parking lots, sidewalks, landscaping, snow removal, and litter pickup. Sets up, moves, and stores furniture, equipment, and supplies for meetings, events, and operational needs. Ensures all maintenance shops, storage rooms, equipment areas, and housekeeping closets remain clean, organized, secure, and compliant with safety standards. Operates hand tools, power tools, cleaning equipment, and maintenance equipment safely and effectively. Maintains a basic working knowledge of fire and life safety systems, HVAC equipment, refrigeration systems, pool equipment, and elevator operations. Assists with inventory control and the organization of maintenance, housekeeping, and operational supplies. Provides exceptional guest service by interacting professionally with guests and addressing requests promptly. Works collaboratively with Front Desk, Housekeeping, Maintenance, and other departments to ensure efficient hotel operations. Performs additional duties and responsibilities as assigned by management.
Requirements:
Qualifications Ability to handle multiple tasks and changing priorities in a fast-paced hotel environment while maintaining professionalism and a positive attitude. Ability to perform work-related duties independently and exercise sound judgment when addressing guest service, housekeeping, and maintenance concerns. Strong interpersonal, customer service, and communication skills with the ability to interact effectively with guests, team members, and vendors. Strong organizational skills, attention to detail, and ability to prioritize daily assignments. Basic knowledge of general maintenance, including plumbing, electrical, painting, carpentry, and preventative maintenance practices preferred. Ability to safely operate hand tools, power tools, cleaning equipment, and other job-related equipment. Ability to lift, carry, push, and pull up to 50 pounds and perform physical tasks including standing, walking, bending, kneeling, climbing ladders, and working both indoors and outdoors. Flexibility to work a variety of shifts, including weekends, holidays, and emergency call-in situations as needed. Previous hotel maintenance, houseman, public area attendant, janitorial, facilities, or related experience preferred. Certified Pool Operator (CPO) certification preferred, or ability to obtain certification within a designated timeframe. Commitment to maintaining a clean, safe, and guest-ready environment throughout all areas of the hotel. Ability to work collaboratively across departments to support overall hotel operations and guest satisfaction.
