Hotel Housekeeping Lead Embassy Suites Denver Tech Center - 3.3 Centennial, CO Job Details $19.50 - $20.50 an hour 3 hours ago Qualifications Cleaning and sanitation procedure implementation Hotel housekeeping management Team leadership Managing hospitality teams High school diploma or GED Supervising experience Hotel room cleaning Cleaning equipment Full Job Description Are you looking for a fulfilling leadership role with opportunities for growth and development? We're searching for an experienced housekeeping manager to ensure our hotel is impeccably clean for our guests. You will lead our housekeeping team, ensure their work meets our high standards of cleanliness, and go above and beyond guest expectations to achieve that "wow" factor for repeat business. You must have previous experience in a supervisory role, preferably in the hospitality industry. If you are enthusiastic, reliable, and take pride in a job well done, then start your application today!

Compensation:

$19.50 - $20.50 hourly

Responsibilities:

Guest Service-handles all guest interactions with professionalism and purpose Projects a professional image of the hotel (dress, appearance, etc.) Has a Friendly, personable style with guests. Anticipates customers' needs before they ask Responds promptly and follows through on guest complaints in an effective and friendly manner Recognizes and rewards effective guest service in housekeeping staff Exceeds guest expectations for service Meets or exceeds department guest service feedback/complaint goals. Reviews guest comment cards and complaint letters at department meetings Manages guest service problems with minimum assistance from leadership. Informs supervisor of serious issues Manages room cleaning operations to ensure methods meet company and brand standards. Keeps room cleaning deficiencies to a minimum Personally inspects rooms and public areas Monitors labor for the day, ensuring productivity standards remain on track

Qualifications:

This position requires a high school diploma or GED The ideal applicant is an experienced leader who demonstrates great attention to detail and customer service skills Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment 2+ years of hospitality or guest services experience At least 3 years of experience in a senior role in the housekeeping department About Company Located in the heart of the Denver Tech Center (DTC), Embassy Suites by Hilton Denver Tech Center offers guests an all-suite experience with exceptional hospitality and convenient access to Denver's premier business district, downtown Denver, and the Rocky Mountains. Our hotel features spacious two-room suites, flexible meeting and event space, complimentary made-to-order breakfast, and a nightly Evening Reception, creating an outstanding experience for both business and leisure travelers. As part of Rolling Hills Hospitality, our team is passionate about delivering genuine hospitality while fostering a culture built on teamwork, integrity, and professional growth. We believe our people are our greatest asset, and we are committed to providing opportunities for career development, recognition, and advancement.