The Turn Down Attendant will provide evening turn down service in each guest room on a daily basis.

JOB RESPONSBILITIES

Turning down the bed covering Placing chocolates, bottled water, and ice in appropriate locations of room Closing the draperies Turning on the radio and dimming the lights Laying out bath robe and slippers Performing light housekeeping duties as needed. Complete 20-item Turn Down Checklist for each room, up to (50) rooms per day. Understand and maintain the standards of a five-diamond and five-star hotel as determined by industry rating organizations (AAA and Forbes). Professionally handle guest requests and complaints by completing requests or referring them to a Manager or Director. Promptly deliver items left behind by departed guest (lost & found) to a Manager or Director. Identify problems that can inhibit standards of excellence in service and cleanliness. Maintain a clean turn down cart, ice containers and other supplies. Assist with guest room cleaning or laundry, as per guest or managers request. Assist with public area cleaning.

BENEFITS

Success Coach every Thursday Fifty percent off your restaurant bill for up to six guests 401 (k) Discounted Bus Passes Free meals during shift PTO Program & so much more!

PHYSICAL DEMANDS

Must be able to pull a forty pound cart through carpeted hallways. Position requires the ability to use service elevators to move throughout the property. Position requires repetitive, walking, bending, lifting, reaching, stretching, and full mobility for the entire shift.

ENVIRONMENTAL CONDITIONS

This role is indoors and provides protection from weather conditions.

ESSENTIAL SKILLS

Requires familiarity with applicable franchise standards and procedures. Requires ability to communicate professionally with co-workers and guests. Must be organized and able to complete tasks in a timely and efficient manner.

EDUCATIONAL REQUIREMENTS

High school graduate or equivalent preferred. Must have the ability to provide service to guests and to complete reporting requirements. This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working. The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.

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