Currently seeking a Houseperson at our Blue Ridge Village, who is passionate about building lasting vacation memories for owners/guests visiting our resort properties! The position assists and supports Housekeepers by ensuring that our guest rooms meet their high standards upon their arrival at our properties. You'll also get to interact with our guests by delivering extra items to rooms. We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, and Paid Time Off (PTO) program! What will I be doing? Providing excellent service for our guests and owners while they're staying at the resort! Promptly assisting guest inquiries and needs while following brand standards. Provide customer service to guests, including information about resort services, activities and local attractions. Removed and replaced with new linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency. Make sure that all items delivered to the guest rooms are clean and in working order. Be a self-inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested. Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests. Identify and report preventative or other maintenance issues in public areas or guest rooms.