A Maid or Housekeeping Staff provides cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in private residences, office buildings, colleges, other institutions.
Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for the department. Rotate linen changing following extended stay schedule. Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy, and empty water from iron. Perform other general cleaning, i.e., vanity areas, coffee makers, etc. Maintain kitchen suite in accordance with extended stay standards. Check shower curtain for mildew, scum, and clean accordingly. Properly replace linen and guest amenities as needed. Clean and stock Suite Attendant carts and maintain in a presentable manner. Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper. Properly label lost and found articles and turn them in. Report maintenance problems in guest rooms immediately. Responsible for proper administration of key control for issued keys or keys left by guests in the suite. Maintain security for guests and property by keeping room doors locked at all times. Work in laundry area as necessary. Remain highly visible and be readily available for guests at all times. Take initiative to offer assistance or answer questions throughout the hotel. Willingness and ability to train new associates. Complete maintenance work orders and deliver to the supervisor in a timely manner. Thoroughly understand and implement the Brand service culture. Perform all shift checklist responsibilities. Support team members to ensure the team's entire workload is completed daily• May be asked to operate a motor vehicle in the course of running errands for the hotel. Perform other duties as required.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. Education and/or
Experience:
High School diploma or GED preferred. No previous required, but preferred.
Knowledge, Skills and Abilities:
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. Ability to communicate effectively. Ability to work in a fast-pace, high-energy and demanding work environment. Basic knowledge of hotel operations or ability to learn quickly. Ability to work as a team player with all levels of associates. Dedicated, hard-working, self-motivated. Practice safety standards at all times. Skilled in operation of tools and equipment listed below. Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
SPECIAL REQUIREMENTS
Prompt and regular attendance. Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. Comply with hotel and/or department uniform and professional behavior and
