A Maid or Housekeeping Staff provides cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in private residences, office buildings, colleges, other institutions.
The Environmental Services Assistant is responsible for maintaining a clean, safe, and comfortable environment for residents. This role includes performing various cleaning tasks, managing supplies, and adhering to infection control and privacy regulations while delivering exceptional customer service.
Duties and Responsibilities:
Cleaning and Sanitation (45%) Perform a variety of cleaning activities, including sweeping, mopping, dusting, trash removal, and polishing, to ensure the facility is kept clean and sanitary. Complete deep cleaning tasks as scheduled, ensuring thorough sanitation and cleanliness throughout the facility. Inventory Management (10%) Maintain the inventory of cleaning supplies, ensuring all necessary items are available and properly stored. Report supply shortages and request orders to replenish stock as needed. Infection Control and Safety (15%) Follow infection control guidelines to minimize the spread of illness and maintain a safe environment for residents, staff, and visitors. Monitor for safety or fire hazards within the facility and report potential problems immediately. Customer Service and Resident Interaction (10%) Provide exceptional customer service and high-quality care by showing compassion and empathy towards residents and their families. Respond to resident needs and requests related to environmental services in a timely and courteous manner. Compliance and Training (10%) Adhere to all privacy rules and regulations under the Health Insurance Portability and Accountability Act (HIPAA). Attend all required meetings, complete in-services, and mandatory training sessions to stay compliant with facility policies. Reporting and Documentation (5%) Report environmental deficiencies such as lighting issues, equipment problems, or items in need of repair to the appropriate personnel. Maintain accurate records of cleaning activities and any incidents that occur during the shift. Other Duties as Assigned (5%)
Qualifications:
Education:
High school diploma or equivalent.
Experience:
Previous experience in environmental services or housekeeping, preferably in a healthcare setting.
Skills:
Strong attention to detail, good communication skills, and the ability to work independently.
Physical Requirements:
Ability to lift and move objects up to 50 pounds. Capacity to stand, walk, and perform repetitive tasks for extended periods. Ability to bend, kneel, and reach in the performance of cleaning duties. Work is performed in a healthcare setting with potential exposure to infectious diseases and cleaning chemicals. Must be able to work various shifts, including weekends, holidays, and overtime as needed.
