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IHG Hotels & Resorts

Supv Housekeeping

Career Insights for Maid / Housekeeping Staff

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Based on Virginia data

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What they do

A Maid or Housekeeping Staff provides cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in private residences, office buildings, colleges, other institutions.

$34,142 / year median in Virginia

+2% projected growth

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Job Description

Supv Housekeeping

Full TimePetersburg

  • United States17 days ago Opening
    1.6k
    0
    7.2k
    0
    Industry
  • Hotels & Resorts
    Role
  • Housekeeping Attendant
    Level
  • Staff Line level
    Department
  • Housekeeping
    Full Time
    Posted at: 25 Aug 2026
Last Date:

21 Sep 2026

Salary Details

Competetive Salary Offered

Job Description

JOB OVERVIEW

Assist the Operations Manger in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES

Assist with scheduling and room cleaning assignments to ensure proper coverage.

Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties. Monitor performance and make recommendations for disciplinary and other human resources-related actions.

Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Notify management when par levels for supplies and equipment are insufficient

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office and Maintenance.

May maintain procedures for security of lost and found items.

May assist with other duties as assigned.

ACCOUNTABILITY

This is the top supervisory job in the housekeeping department. Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single site hotel with a limited range of facilities.

Qualifications and Requirements:

High School Diploma or equivalent plus 1year housekeeping experience including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

Basic mathematical skills are used often.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Benefits

  • Dental Insurance