A Maid or Housekeeping Staff provides cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in private residences, office buildings, colleges, other institutions.
Management reserves the right to change the essential duties of this position description from time to time as necessary
POSITION OVERVIEW
This position is responsible for distributing linen, towels and room supplies using carts or by hand. Restock room supplies and replace dirty linens with clean items. This position is responsible for maintaining a clean and orderly storerooms in the back of house. This position will emulate a positive, upbeat, and heartfelt demeanor in order to deliver memorable and rewarding experiences. This position ensures the confidentiality, security and accuracy of guest's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines.
SUPERVISORY RESPONSIBILITY
This position does not have any supervisory responsibilities.
ESSENTIAL FUNCTIONS
The essential function of the House Attendant includes but not limited to: Responsible for stocking room attendant carts with adequate supplies to complete assigned rooms and maintain an efficient cleaning cart. Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag as necessary. Notify supervisor when shortage of supplies is noticed. Remove trash and dirty linens from room attendant's carts. Report maintenance problems and complete minor work repair orders. Spot clean walls, carpets, light fixtures and room attendant carts at the end of the day. Responsible for replenishing supply storerooms in the hotel; Rotate linens in storerooms. Maintain shelf organization in the storerooms. Has a thorough knowledge of emergency procedures. Take corrective action where required to improve safety of work areas. Maintain security of keys and hotel as assigned. Deliver special request items such as cribs to guest rooms. Required to maintain water quality by properly testing water chemistry and ensure proper balance in hotel pool and spa. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Perform job duties with a minimum of disruption of the guest. Follow all company safety and security procedures as well as legal regulations including OSHA. Observe and report damage of hotel property. Perform other duties as assigned.
EDUCATIONAL REQUIREMENTS
A High School Diploma or GED may be required for this position.
SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS
Individuals with previous housekeeping or cleaning experience, preferred. Candidate must have the ability to obtain and retain a current Certified Pool Operators Certificate. Must have the ability to adapt to different situations and change work processes to accommodate guest needs. The ability to take criticism, and listening skills to ensure they are meeting the needs of their guests for cleanliness and sanitation standards is required. Knowledge of, and willingness to learn, new cleaning methods is a plus. Individuals should have good guest service skills, reliability, organizational skills, integrity, and honesty as well as high energy levels. Must be available any shift and any day including weekends and holidays. Must be a minimum of 18 years old and have the ability to obtain and retain a Washington State Class II Gaming License and successfully pass a pre-employment drug screen.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.
ENVIRONMENT
The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.
