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Student Transportation of America, Inc.

Bus Monitor

Career Insights for Passenger Service Agent

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What they do

A Passenger Service Agent provides services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Performs duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

$40,963 / year median in California

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Job Description

Definition:
A bus monitor is a person who, generally under the supervision of a bus driver rides in a van or bus over designated routes transporting school pupils, or clients to and from school or locations. In addition, a bus monitor may ride a bus or van to assist and monitor clients on private charter trips. Bus monitors may work with loud and disruptive clients. Monitors may also work with handicapped individuals.
What we offer:
Competitive pay Medical benefits Flexible Schedule Paid classroom training Opportunities to make extra time Ability to give back to the community Great company culture Working for an industry leader in an organization with over 20,000 employees
Duties:
  • Monitor pupils and daily school bus activities to ensure proper student conduct at all times, and adherence to proper and safe behavior standards on the bus.
  • Maintain attendance and ridership records and assign seating as necessary to ensure good student behavior.
  • Observe and learn established bus routes so that when substitute drivers are operating the bus directional and routing assistance can be given.
  • As requested by the Operations Manager or Dispatcher, verify route turn for turn sheets and note any route changes with written notes.
  • As requested by the Operations Manager or Dispatcher, make additional directional or landmark notations on bus route sheets to assist future new or substitute bus drivers.
  • As requested by the Operations Manager or Dispatcher, observe and track route timing, such as total time en-route; time between stops; loading and unloading times or any other requested information for the purpose of establishing route efficiency.
  • Ensure safe loading and unloading of students on and off the bus.
  • As required, verify student use of seat belts and assist with securing or removing belts.
  • Assist bus driver with sweeping and cleaning bus interior.
  • Establish and maintain effective communications and working relationships with bus drivers, district personnel, students and parents.
  • All other duties as assigned.
Essential Job Requirements:
  • State-Required Background Checks
  • Ability to verbally communicate clearly with students, drivers, school officials and parents
Preferred Employment Standards:
  • High School Diploma The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. All applicants must be eligible to work in the US without restrictions.
Job Type:
Part-time Pay:
Up to $18.50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person