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CS
Charter School Bus Co
Operations Manager School Bus
Career Insights for Passenger Service Agent
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Based on North Carolina data
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What they do
A Passenger Service Agent provides services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Performs duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
$35,339 / year median in North Carolina
Job Description
Job Overview We are seeking a dynamic and strategic Operations Manager for School Bus Services to lead and optimize daily transportation operations. In this vital role, you will oversee the management of bus fleet operations, ensure compliance with safety and regulatory standards, and drive efficiency through innovative process improvements. Your leadership will ensure that students are transported safely, reliably, and on time, while fostering a high-performance team environment. This position offers an exciting opportunity to impact student safety and operational excellence within a fast-paced, mission-driven organization. Duties Lead the planning, coordination, and execution of daily bus transportation operations, ensuring adherence to schedules and safety protocols. Manage the bus fleet maintenance schedules, vehicle inspections, and compliance with all safety regulations to guarantee operational readiness. Supervise team management activities including driver recruitment, training, scheduling, performance evaluations, and ongoing development initiatives. Oversee budget management including profit & loss analysis, cost control measures, and financial reporting to maximize operational efficiency. Implement data-driven decision-making processes utilizing Excel data analysis tools to monitor performance metrics and identify areas for process improvement. Develop strategic plans for route optimization, service expansion, and operational scalability aligned with organizational goals. Foster excellent customer service by addressing stakeholder concerns promptly and maintaining high standards of communication across teams. Skills Proven management experience with a focus on operations management within transportation or logistics sectors. Strong financial acumen including profit & loss analysis and budget oversight. Expertise in Excel data analysis for reporting and operational insights. Skilled project management capabilities to lead process improvements and strategic initiatives. Business management proficiency with strategic planning and business development skills. Demonstrated team leadership with experience in team development, supervision, and executive-level team collaboration. Excellent managerial communication skills to motivate staff and engage stakeholders effectively. Customer service orientation with a focus on stakeholder satisfaction and community relations. Data-driven decision-making skills to analyze operational metrics and implement continuous improvements. Knowledge of lean management principles to streamline processes and eliminate waste. Experience supervising teams in fast-paced environments with a focus on safety standards and compliance. Join us in shaping safe, efficient, and innovative school transportation solutions! This role offers the chance to lead impactful change while developing your career in a supportive environment committed to excellence in service delivery.