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Philly Transportation, LLC
School Bus Transportation Dispatcher - Customer Service
Entry-Level JobVerifiedNo experience needed
Career Insights for Passenger Service Agent
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Based on Pennsylvania data
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What they do
A Passenger Service Agent provides services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Performs duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
$36,948 / year median in Pennsylvania
Job Description
School Bus Transportation Dispatcher - Customer Service Philly Transportation, LLC Philadelphia, PA Job Details Full-time From $44,208 a year 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Quality data entry Customer data entry Full Job Description Job Summary We are seeking a dedicated and detail-oriented Customer Service- Dispatch Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in managing their transportation needs. Your expertise in transportation management systems and strong communication skills will be essential in ensuring customer satisfaction and efficient operations. Duties Respond to customer inquiries via phone systems, providing accurate information regarding School Bus transportation management. Utilize School Bus transportation planning tools to assist clients with their logistics needs effectively. Perform data entry tasks to maintain accurate records of customer interactions and transactions. Coordinate dispatching activities to ensure timely delivery and pick-up of passengers Monitor and manage transportation operations using School Bus Transportation Management software. Maintain a professional demeanor while demonstrating excellent phone etiquette during all customer interactions. Collaborate with team members to resolve issues and improve transportation services. Experience Previous experience in customer service, particularly within the transportation or logistics industry, is preferred. Familiarity with transportation management systems and fleet management practices is a plus. Strong data entry skills with attention to detail are essential for maintaining accurate records. Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously. Excellent verbal communication skills, with a focus on providing outstanding customer service. Join our team as a Customer Service Representative- Dispatcher and contribute to our mission of delivering top-notch service while growing your career in the transportation industry!