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KOBUSSEN BUSES LTD

School Bus Aide/Monitor

Career Insights for Passenger Service Agent

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What they do

A Passenger Service Agent provides services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Performs duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

$34,625 / year median in Wisconsin

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Job Description

The School Bus Aide/Monitor is responsible for ensuring the safety, well-being, and orderly conduct of students while they are being transported to and from school and related activities. This individual works closely with the school bus driver to monitor student behavior, assist with loading and unloading, and support students with special needs.
Key Responsibilities:
Assist students as they board and exit the bus, ensuring safe and orderly procedures. Ensure students are seated properly and wearing seatbelts or harnesses (as required). Monitor student behavior and intervene appropriately to maintain a safe and respectful environment. Provide support and assistance to students with disabilities or special needs, including use of safety equipment such as wheelchair lifts or harnesses. Communicate with the driver about student behavior, medical issues, or safety concerns. Maintain confidentiality of student records and behavior. Document and report incidents, accidents, or disciplinary issues in accordance with company and school district policies. Participate in required training programs, including first aid, CPR, and behavior management. Assist during emergency situations (e.g., evacuations, accidents). Build positive relationships with students, parents, drivers, and school staff. Perform basic cleaning of bus interior, such as picking up trash after routes, as needed. Follow all company and school district policies, procedures, and safety protocols. High school diploma or equivalent (preferred). Experience working with children, especially those with special needs, is highly desirable. Ability to communicate clearly and respectfully with students, parents, and staff. Patience, compassion, and a calm demeanor under stress. Ability to physically assist students in and out of the bus, including lifting when necessary. Dependable attendance and punctuality. Ability to pass required background checks and drug screening.