DEFINITION

The Pool Office Attendant serves as the first point of contact for Piedmont Community Pool patrons. This role is essential to maintaining a welcoming, organized, and safe environment by providing customer service, managing entry operations, and supporting pool staff with administrative and facility needs.

CLASS CHARACTERISTICS

Under the direction of the Recreation Supervisor and Recreation Coordinator for Aquatics, Pool Office Attendants act as an essential part of the aquatic facility emergency action plan. They also provide everyday support through managing attendance, communicating with patrons, and performing clerical duties.

A Pool Office Attendant must:

Be at least 16 years old and possess a work permit if under 18 Be reliable, punctual, and have a professional demeanor Communicate clearly and effectively Have interpersonal skills which help build teamwork and collaboration Have the ability to work independently and as part of a team

EXAMPLES OF DUTIES

(Illustrative Only)• Greet and check in patrons, ensuring proper registration, pass, or payment Operate the point-of-sale (POS) system for pool admissions, retail items, and class registration Handle patron questions and concerns professionally, providing accurate information about pool hours, programs, rentals, and policies, and escalating issues to a supervisor when appropriate Maintain the cleanliness and organization of the front office, entry lobby, and counter areas Monitor locker room and restrooms to ensure they are clean and stocked Restock brochures, waivers, first aid materials, and office supplies Perform basic clerical duties, including data entry, printing rosters, and filing Record attendance, assist with form completion and store documents as directed Learn and perform duties of the aquatic emergency action plan such as helping clear the pool, calling emergency services (911), meeting EMS personnel upon arrival to provide directions, and alerting supervisors as directed Communicate effectively with lifeguards, instructors, and other staff to support smooth facility operations Support daily opening and closing routines, including signage setup and office security checks Assist with set-up and logistics for facility events and room rentals, as needed Management reserves the rights to add, modify, change or rescind work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

QUALIFICATIONS

Knowledge of:

Basic computer literacy, including the ability to navigate common digital tools and systems Customer service etiquette Experience working or volunteering in a customer service position is highly preferred Basic mathematical functions, using addition, subtraction, multiplication, and division Ability to: Use standard workplace software and learn the recreation registration software with minimal training Use a computer, phone system, copier, and other standard office equipment Communicate clearly with patrons and staff in-person and via phone or email • Multi-task and keep track of tasks in a fast-paced environment Follow instructions with attention to detail, respond to requests and follow up with supervisor as needed Participate in regular in-service training sessions Communicate effectively and work cooperatively with Recreation department personnel, volunteers, vendors representatives, school personnel, children, parents, patrons, the general public, and coworkers Understand and use a wide variety of resources and information, such as regulations, accident/incident reports, schedules, time sheets, patron complaints, correspondence and general operating manuals Act quickly, calmly and appropriately in response to emergency situations by participating and assisting Lifeguards in the Emergency Action Plan

REQUIREMENTS

Certifications:

First Aid/CPR with AED through American Red Cross or nationally recognized agency

Physical and Mental Demands:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Must be able to respond and move quickly during emergencies or urgent situations.

Environmental Elements:

Ability to work outdoors, including participation in required aquatic staff in-service in and out of the water for extended periods, exposed to sun, water, and varying weather conditions Ability to dress according to dress code throughout scheduled shifts • Ability to work indoors in an office setting with frequent transitions to the pool deck area Exposure to noise, humidity, and chlorine-related odors Must be comfortable working in a shared space with high public interaction Ability to work under moderately safe and comfortable conditions where exposure to environmental or job-related factors may cause discomfort and where there is a risk of temperature variations or extremes, odors, toxic or caustic chemicals, wetness, noise, violence, disease, blood or bodily fluids while rendering first aid and CPR Employees may interact with challenging staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 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