As a Recreation Technician in our Parks & Recreation Department, your role is grounded in service, effective communication, and making a positive difference every day . You'll serve as a point person between customers, service staff, and supervisors within our recreation facilities. Under the general guidance of the Recreation Center Manager, you'll oversee daily front desk operations and assist with marketing, administrative duties, and the implementations of goals and objectives. You'll help lead the Guest Services team, focusing on delivering high-quality customer service while maintaining the safety, efficiency, and effectiveness of programs and facilities. City of Durango's Trail to Excellence The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here. At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city's mission of providing excellent service and reaching the city's vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city's strategic plan . As a member of our team, your work will be meaningful because: Your ideas help shape citywide improvements. The work you do ties directly into measurable goals. You'll be part of a system that values collaboration, innovation, and results. We're looking for team members who share our core values of teamwork, dependability, professionalism, service, respect, innovation, and wellbeing — and who are excited to make a difference in the community we serve. What You'll Do in

This Role:

Lead and manage the front desk team (cashiers and receptionists), overseeing all daily operations, staff training, and scheduling. Deliver excellent customer service to patrons, respond promptly to customer inquiries, and resolve a variety of customer-related situations. Coordinate group reservations and oversee customer-planned activities within the facilities. Recommend and assist in the implementation of goals, policies, and procedures for recreation services. Monitor expenditures and participate in budget preparation for the assigned area. Maintain inventory of supplies and equipment. Assist with troubleshooting, repairs, and maintenance of Guest Services equipment and software. Assist with general administrative duties. Serve as Manager on Duty on a rotational basis.

You Have:

A bachelor's degree in recreation, physical education, leisure studies, sociology, communications, a related field, or relevant experience in recreation facilities and recreation programming. A valid Colorado driver's license. You Will Succeed in

This Role If You:

Understand the operations, services, and programs of a municipal parks and recreation department. Have experience in supervising, training, and evaluating staff performance. Are comfortable using Microsoft Office at an intermediate level and navigating recreation management software.

What We Can Offer You:

Comprehensive medical, dental, and vision insurance. Ample personal time off (PTO) and 11 paid holidays. 401(a) retirement plan and optional deferred compensation plan. Basic life insurance and accidental death & dismemberment (AD&D) coverage. Long-term disability coverage. Paid FMLA. Access to Employee Assistance Program (EAP). Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area. Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being. Free transit pass and family member discounts. Reimbursement for job-related classes to foster continuous learning. Sixteen hours of volunteer time off per year to support local non-profit organizations. To view the full Recreation Technician job description, click here.