Position Purpose Assists in the management of referrals for multiple long-term care facilities. Required Qualifications High school diploma or equivalent. Minimum one (1) year of experience with demonstrated success in an equivalent position in skilled facility or in another related health care facility preferred. Knowledge of insurance coverage and authorization process pertaining to long-term care is helpful. Marketing experience preferred. Major Duties and Responsibilities Referral management for multiple skilled nursing facilities. Electronic admission record keeping. Census management. Insurance verification; communicating with insurance companies, initiating insurance authorization, maintaining authorization and clinical updates. Communicate with facilities regarding upcoming admissions. Expediting admissions by pushing and communicating. Additional Tasks Treats all residents with dignity and respect. Promotes and protects all residents' rights. Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines. Follows appropriate safety and hygiene measures at all times to protect residents and themselves. Maintains confidentiality of protected health information, including verbal, written, and electronic communications. Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer. Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse, and cooperates with all investigations. Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy. Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility's emergency plan. Reports work-related injuries and illnesses immediately to supervisor. As a condition of employment, completes all assigned training and skills competency. Follows established infection control policies and procedures. Personal Skills and Traits Desired/ Physical Requirements/Working Conditions Ability to read, write, speak and understand the English language. Must be a supportive team member, contribute to and be an example of team work. Ability to make independent decisions when circumstances warrant such action. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public. Must have patience, tact, and willingness to deal with difficult residents, family and staff. Must be able to relay information concerning a resident's condition. Must not pose a threat to the health and safety of other individuals in the workplace. Must be able to move intermittently throughout the workday. Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases. Ability to work beyond normal working hours and on weekends and holidays when necessary. Ability to assist in evacuation of residents during emergency situations. Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position. May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants. Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis. May be subject to hostile or emotional residents, family members, visitors or personnel. Works in office setting within the facility. Willing to work to task completion in spite of frequent interruptions. Subject to hostile and emotionally upset residents, family member, personnel and visitors. This job description is not all inclusive but is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed may be assigned if the tasks are similar or related to the essential duties of the position. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Carrolton Health to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department.

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Healthcare:

1 year (Preferred)

Intake:

1 year (Preferred) Ability to

Commute:

Fayetteville, NC 28306 (Required)

Work Location:

In person