Position Summary The Ski & Ride School Supervisor is responsible for the daily leadership, management, and operational execution of Ski & Ride School programs across assigned base areas and products. The primary duty of this role is the management of Ski & Ride School operations and staff, including scheduling, supervision, performance management, and operational decision-making. Supervisors oversee instructors and support staff, ensure consistent delivery of high-quality guest experiences, and uphold Mt. Bachelor safety, service, and instructional standards. This role exercises independent judgment and discretion and serves as the primary operational decision-maker during assigned shifts. Program assignments vary by season and business needs. Essential Functions/Major Responsibilities Operational Leadership Lead daily Ski & Ride School operations and instructor lineups. Conduct safety and operational briefings. Make real-time decisions on staffing, lesson flow, and terrain usage. Staff Supervision & Management Supervise 40-150 instructors and support staff. Schedule staff and assign daily work. Coach, evaluate, and document performance. Influence hiring, discipline, and separation decisions. Guest Experience Act as the service issues while balancing safety and experience. Administrative & Financial Oversight Approve daily payroll and timekeeping. Monitor inventory, sales, and staffing needs. Escalation point for guest concerns. Resolve service issues while balancing safety and experience. Safety & Compliance Enforce safety standards and manage incident response. Zone Ownership Oversee lesson zones, signage, fencing, and professional standards. Secondary Function Teach ski or snowboard lessons on a limited basis to support operations. Operate surface lifts as required. Assist with snow removal, setup, and teardown. Serve as acting department lead when a manager is not present. Additional duties as assigned. Job Scope The primary focus of the supervisor is to run daily lesson operations. Assisting both staff and guests day of, and planning for future days of operation. Supervisory Responsibilities Number of employees supervised: 150

Positions Supervised:

Instructors & Support Staff Scheduling and assigning work: Instructors on a seasonal and daily basis.

Training:

Assist in implementation of training both at the beginning of the season and continuing.

Disciplinary Actions:

Yes, alongside management and tracked within instructor performance logs.

Performance Reviews:

Regular on-snow check-ins and formal evaluations as needed.

Hiring/Termination:

Assist manager with paperwork. Interpersonal Contacts Communicates with instructors, supervisors, and managers on a daily basis. Communication with other departments as needed, including but not limited to Rentals, Tickets, Food and Beverage, and Lift Maintenance.

Specific Job Skills License/Certifications:

PSIA/AASI

Level 1 or equivalent. Level 2 PSIA/AASI or equivalent preferred.

Technical:

Child Development background a plus. Computer knowledge (Microsoft Office required; RTP Point of Sale and ADP knowledge a plus). Able to ski or ride at an advanced level.

Physical Capabilities:

Able to work outside in all weather conditions. Must be physically capable of being on skis or a snowboard and wear ski or snowboard boots for the entire day. Able to lift up to 50 lbs., i.e., small children and assist adults.

Additional :

Must be extremely patient with a high level of organizational skill. Able to work overtime during our busiest holidays and weekends. Due to the sensitive nature of this position, a criminal background check will be conducted after the position is accepted, and results will determine the conditional job offer. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.

Education/Related Experience Minimum Education:

High School Diploma or equivalent. Current Ski, Snowboard, or Mountain Bike certification.

Minimum time in related position:

At least 2 years of sport instruction, at least 1 year of supervisory experience. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made. In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Range:

$48k annualized

Minimum Age Requirement:

18+