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FM
Fort McDowell Enterprises
Reservations Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Reservation / Ticket Agent
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Scorecard
Based on Arizona data
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What they do
A Reservation or Ticket Agent confirms passenger reservations and sell or prints tickets at an airport, train or bus station or ferry office. Provides information on travel schedules and the cost of different tickets or fares.
$37,670 / year median in Arizona
+0% projected growth
Job Description
ENTERPRISE
Casino ResortJOB TITLE
Reservations AgentDEPARTMENT NAME
We-Ko-Pa ResortREPORTS TO
Reservations Manager SALARY:
$15.00POSITION STATUS:
Regular Full-Time, FLSANON-EXEMPT HOURS PER WEEK
40 POSITIONDESCRIPTION
The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness.ESSENTIAL DUTIES
- Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the
Casino Resort We-Ko-Pa Way Service Standards:
Smile and Greet, Name and Meet, and Thank you and Goodbye.- Responsible for inputting reservation data into the computer system.
- Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests.
- Records requests for special accommodations and suites.
- Responsible for directing calls to the correct guest room and departments.
- Processes cancellations modifications and updates in Opera PMS.
- Performs all other duties as assigned.
- Required to run office equipment such as copiers, fax machines, and scanners.
- Required to know the type of rooms available as well as their layout and location.
- Required to know the selling status, rates, and benefits of all package plans.
- Required to know the resort's policy and how to code each reservation.