About Us Telefèric Barcelona brings the flavors and spirit of Barcelona to the U.S. through tapas, paella and a warm, convivial dining experience. We have 9 locations: Palo Alto, Los Gatos, Walnut Creek, Roseville, Brentwood (LA), Long Beach, Newport, Scottsdale and La Jolla. Our centralized Reservations Department is the first point of contact for thousands of guests every week, and we're looking for someone detail-oriented and hospitality-driven to join the team. What You'll Do Answer guest calls, emails and texts for all eight locations, with a warm, professional tone Create, modify and cancel reservations in OpenTable, following our standard booking flow (location, party size, time, table type) Offer alternatives when a requested time isn't available, such as other times, other locations, bar seating or the waitlist Record accurate guest notes and tags for special occasions, allergies, VIPs and preferences Handle late arrivals, modifications and large-party inquiries, and send group and event requests to the Events team Log guest issues and follow-ups in our case management system (MOMOS) Coordinate with restaurant host teams and managers so every guest's details reach the floor Help keep reservation data clean and consistent across platforms Manage large-party and group inquiries in our

CRM:

capture leads, track follow-ups and hand qualified requests off to the Events team Monitor and support our AI phone automation: review calls it handled, step in when a guest needs a live agent, and flag errors or gaps in its responses Deliver outstanding customer service on every channel: resolve complaints, recover difficult experiences and make every guest feel taken care of before they even arrive What We're Looking For We're specifically hiring for evening shifts . Candidates must be available until 8:00 PM on weekdays and until 9:00 PM on Fridays and Saturdays Experience with OpenTable, Resy, SevenRooms or a similar system is a strong plus Excellent verbal and written communication skills Bilingual in English and Spanish strongly preferred High attention to detail, since one wrong note can change a guest's whole experience Able to stay calm and solution-focused with upset guests Comfortable handling multiple channels at once (phone, email, text) Available to work weekends and holidays, since we operate 7 days a week

Pay:

$18.00 - $22.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Employee discount Flexible schedule Application Question(s): Did you work with OpenTable before? Are you available to work evening shifts until 8:00 PM (Pacific Time) Monday through Thursday, and until 9:00 PM on Fridays and Saturdays?

Work Location:

In person