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IA
Inn at Churon Winery
Reservation Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Reservation / Ticket Agent
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Based on California data
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What they do
A Reservation or Ticket Agent confirms passenger reservations and sell or prints tickets at an airport, train or bus station or ferry office. Provides information on travel schedules and the cost of different tickets or fares.
$42,398 / year median in California
+6% projected growth
Job Description
Energize your career as a Reservation Agent, where your enthusiasm and attention to detail will create memorable experiences for our guests. In this dynamic role, you'll be the friendly voice guiding customers through their booking journey, ensuring seamless reservations and exceptional service. Your proactive approach will help maximize occupancy and foster positive relationships, making every guest feel valued from the first contact. Join us in delivering lively, personalized support that keeps our operations running smoothly and our guests coming back for more! Respond promptly and professionally to reservation inquiries via phone, email, or online platforms, providing clear information about availability and options Accurately input and manage reservation details using our booking system, ensuring all data is complete and correct Assist guests with special requests, modifications, cancellations, and follow-up to enhance their experience Coordinate with housekeeping, front desk, and management teams to ensure smooth check-in/check-out processes and room readiness Promote additional services or amenities to enhance guest satisfaction and revenue opportunities Maintain detailed records of all reservations, changes, and guest interactions for accurate reporting and follow-up Handle guest concerns or issues with a positive attitude, resolving problems efficiently while maintaining high service standards Excellent communication skills with a friendly, energetic demeanor that engages customers effectively Strong organizational skills with keen attention to detail to ensure reservation accuracy Ability to multitask efficiently in a fast-paced environment while maintaining a positive attitude Prior experience in customer service or reservations is preferred but not required; training will be provided Proficiency with reservation management software or willingness to learn new systems quickly Ability to work flexible hours including evenings, weekends, and holidays as needed A proactive mindset with the motivation to deliver outstanding service at every interaction Join us as a Reservation Agent and be part of a vibrant team dedicated to creating exceptional guest experiences through lively support and meticulous attention!