Reservations Agent South Coast Winery Resort & Spa Carter Hospitality Group - 3.2 Temecula, CA Job Details Full-time $17 an hour 1 hour ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Employee discount Opportunities for advancement Flexible schedule Qualifications Visitor query response Customer communication Proactive hotel and accommodations guest assistance Customer relationship building Restaurant reservation management Answering guest questions Customer engagement Guest services software Entry level Client interaction via phone calls

Full Job Description Benefits:

Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Tuition assistance South Coast Winery Resort & Spa is seeking a professional, detail-oriented Reservation Agent to join our Rooms Division team. The Reservation Agent plays an important role in creating an exceptional guest experience by assisting guests with planning and booking their stays, while ensuring reservations are accurate and processed according to company standards. What You'll Do Respond to guest telephone inquiries in a friendly, professional, and efficient manner. Enter all telephone inquiries and reservations accurately into the computerized reservation system. Process reservation cancellations and changes accurately and in a timely manner. Process individual, VIP, and group reservations according to established procedures and policies. Review daily expected call volume and arriving reservations to ensure reservations are properly booked, charged, and supported by required documentation. Assist guests with dining, entertainment, transportation, and other arrangements as needed. Anticipate and respond to guest needs to help create a memorable and enjoyable stay. Maintain proper care and use of company equipment and supplies. Work collaboratively with the Reservations and Front Office teams. Demonstrate integrity, customer focus, teamwork, relationship building, passion, and self-motivation in all interactions. Perform additional duties and responsibilities as assigned by management.