RESERVATION AGENT

COME . We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, w the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at apany that cares about your career growth and will help you get the support you need to expand your possibilities.

WE LOVE OUR WORK.

Management The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct iing guest room calls and inquiries in a timely manner. Answer all ining reservation calls with efficiency and professionalism. Take reservations and accurately inputting into theputer system. Answer inquiries of room rates, outlets, room locations/directions, & promotions. May input data into our CMP System. Customer Care Interact with staff from Rooms Division/Front Office on bookings. Handle all guest special requests in a professional manner. Activate manual system in the event of system downtime. Maintain accurate records and reports. Address all guest service needs and resolve any service-related problems or issues. Ensure that Superior Guest Service levels are met according to Standard Operating Procedures. Compliance Comply withpany policies, procedures, rules, regulations, and be available to work on a regular basis. Comply with all health and safety standards.

BRING US YOUR BEST.

Knowledge Possess a working knowledge of MS Office; Ability to operate a telephone, copier, fax machine, 10-key adding machine. integrated phone system knowledge or prior experience with the public preferred. Communication Must have excellentmunication andanization skills and speak in a pleasant telephone voice/skill; Must be able tomunicate in the English language (read, write, & speak); Must be self-reliant and posses a sense of urgency; Ability to perform basic math. Analysis Ability to interpret and guidelines and procedures; Ability to maintain confidentiality of sensitive information; Must be a teamplayer and flexible in work schedule; Ability to understand &ply with all departmental and Company rules, regulations, policies and procedures.

RESERVATION AGENT

COME . We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, w the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at apany that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just oneponent of ourpetitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. to discover how we empower team members to grow, thrive, and advance in their careers. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, w the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at apany that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just oneponent of ourpetitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct iing guest room calls and inquiries in a timely manner. Answer all ining reservation calls with efficiency and professionalism.

Take reservations and accurately inputting into theputer system.

Answer inquiries of room rates, outlets, room locations/directions, & promotions.

May input data into our CMP System.

Interact with staff from Rooms Division/Front Office on bookings.

Handle all guest special requests in a professional manner.

Activate manual system in the event of system downtime.

Maintain accurate records and reports.

Address all guest service needs and resolve any service-related problems or issues.

Comply with all health and safety standards.

Comply withpany policies, procedures, rules, regulations, and be available to work on a regular basis.

Ensure that Superior Guest Service levels are met according to Standard Operating Procedures.

Attend meetings as scheduled.

Other job-related duties as assigned. The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct iing guest room calls and inquiries in a timely manner. Answer all ining reservation calls with efficiency and professionalism. Take reservations and accurately inputting into theputer system. Answer inquiries of room rates, outlets, room locations/directions, & promotions. May input data into our CMP System. Interact with staff from Rooms Division/Front Office on bookings. Handle all guest special requests in a professional manner. Activate manual system in the event of system downtime. Maintain accurate records and reports. Address all guest service needs and resolve any service-related problems or issues. Comply with all health and safety standards. Comply withpany policies, procedures, rules, regulations, and be available to work on a regular basis. Ensure that Superior Guest Service levels are met according to Standard Operating Procedures. Attend meetings as scheduled. Other job-related duties as assigned.

BRING US YOUR BEST.

Must have excellentmunication andanization skills and speak in a pleasant telephone voice/skill; Must be able tomunicate in the English language (read, write, & speak); Must be self-reliant and posses a sense of urgency; Ability to perform basic math. Ability to interpret and guidelines and procedures; Ability to maintain confidentiality of sensitive information; Must be a teamplayer and flexible in work schedule; Ability to understand &ply with all departmental and Company rules, regulations, policies and procedures. Possess a working knowledge of MS Office; Ability to operate a telephone, copier, fax machine, 10-key adding machine. integrated phone system knowledge or prior experience with the public preferred. Must have excellentmunication andanization skills and speak in a pleasant telephone voice/skill; Must be able tomunicate in the English language (read, write, & speak); Must be self-reliant and posses a sense of urgency; Ability to perform basic math. Ability to interpret and guidelines and procedures; Ability to maintain confidentiality of sensitive information; Must be a teamplayer and flexible in work schedule; Ability to understand &ply with all departmental and Company rules, regulations, policies and procedures. Possess a working knowledge of MS Office; Ability to operate a telephone, copier, fax machine, 10-key adding machine. integrated phone system knowledge or prior experience with the public preferred.