VIP Reservations Agent Avalon Transportation

LLC - 3.0

North Arlington, NJ Job Details Full-time $16 - $20 an hour 9 hours ago Benefits Health insurance 401(k) Vision insurance Qualifications Customer records maintenance Managing customer accounts Customer relationship building Email customer support Account maintenance Customer order taking Service scheduling Incident Escalation Post-sales issue resolution Managing clients in a customer support role Dispatching Responding to passenger inquiries Order issue resolution Handling account queries Hospitality online booking platforms Travel scheduling Entry level Office phone management Customer data entry

Full Job Description VIP Reservations Agent Schedule :

Full time: Various Shifts Available including

Overnight Salary :

Starting at $16 - $20 per hour, based on experience

Sign-on Bonus Available Position Overview:

Successfully fulfill the client?s transportation needs and enter that information correctly into the reservation or dispatch systems.

Responsibilities and Duties:

Responsible for answering incoming calls, email requests and online booking requests for service from client. Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner. Keeping up to date on Avalon?s products, services, policies and procedures. Reconfirm future reservations with clients. Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences. Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally. Handles reservations for affiliate work and farms orders to affiliate network as needed. Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network. Identifies and resolves any problems with incoming orders; escalate as needed. Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads. Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls. Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips. Responsible for checking all work at the end of shift. Handles and secures greeters when needed. Other duties as assigned

Benefits :

401(k) Dental insurance Health insurance Vision insurance