A Reservation or Ticket Agent confirms passenger reservations and sell or prints tickets at an airport, train or bus station or ferry office. Provides information on travel schedules and the cost of different tickets or fares.
New York, NY Job Details Full-time $31.85 an hour 12 hours ago Benefits Commuter assistance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Flexible schedule Qualifications Interpersonal skills Upselling Cross-selling Attention to detail Organizational skills Full Job Description Reservations Agent -
Full-Time Location:
Gansevoort Meatpacking NYC -
New York, NY Position:
Full-Time Compensation:
$31.85 per hour About Gansevoort Meatpacking NYC Located in the heart of Manhattan's iconic Meatpacking District, Gansevoort Meatpacking NYC is a luxury lifestyle hotel known for delivering exceptional guest experiences through personalized service, sophisticated accommodations, and world-class hospitality. Position Summary Gansevoort Meatpacking NYC is seeking a detail-oriented, customer-focused Reservations Agent to join our Reservations team. This role is responsible for managing guest reservations, maximizing room revenue, and delivering exceptional service from the very first interaction. The ideal candidate is organized, personable, and thrives in a fast-paced luxury hospitality environment. Key Responsibilities Handle inbound reservation inquiries by phone, email, and other communication channels. Accurately book, modify, and cancel hotel reservations while ensuring all guest information is entered correctly. Provide guests with detailed information regarding room types, rates, packages, promotions, hotel amenities, and policies. Identify opportunities to upsell room categories, packages, and hotel experiences. Maintain a thorough understanding of hotel availability, occupancy, and revenue strategies. Coordinate with Front Office, Sales, Housekeeping, and Food & Beverage teams to fulfill guest requests and ensure seamless arrivals. Respond promptly and professionally to guest questions and special requests. Maintain accurate reservation records and ensure compliance with company standards. Assist with group reservations and special events as needed. Perform additional duties assigned by management. Qualifications Previous hotel reservations, front office, call center, or luxury hospitality experience preferred. Excellent verbal and written communication skills. Strong attention to detail and organizational abilities. Ability to multitask and work efficiently in a fast-paced environment. Experience with hotel property management systems and reservation platforms preferred. Proficiency in Microsoft Office and general computer applications. Professional, positive, and guest-focused attitude. Flexible schedule, including weekends and holidays. Authorization to work in the United States. Benefits Competitive hourly pay of $31.85 per hour Comprehensive medical, dental, and vision benefits for eligible employees Paid time off Employee discounts Career growth and advancement opportunities Opportunity to work at one of New York City's premier luxury lifestyle hotels If you are passionate about hospitality, enjoy creating exceptional guest experiences, and excel in customer service, we invite you to apply and become part of the Gansevoort Meatpacking NYC team. Gansevoort Meatpacking NYC is an Equal Opportunity Employer.
Pay:
$31.85 per hour
Benefits:
401(k) Commuter assistance Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you available to work flexible schedule to include weekends and holidays? Are there any days of the week you are not available to work? Are there any extensive travel plans in the next 6 months that would not allow you to commit to your role?
