Ticket Agent - VISUAL AND PERFORMING ARTS CENTER

PLEASE NOTE THIS IS A PART-TIME/TEMPORARY POSITION PRIMARY PURPOSE

Provide ticketing services for VPAC events, including ticket sales, customer service, ADA seating coordination, and resolution of patron ticketing needs. Support efficient box office operations and a positive guest experience.

QUALIFICATIONS

Education/Certification:

High School Diploma or GED preferred

Special Knowledge/Skills:

Strong customer service and communication skills Ability to operate computer systems and POS/ticketing software Knowledge of seating layouts and ticketing processes Understanding of ADA ticketing practices preferred

Experience:

Experience in ticketing, cashiering, or customer service preferred

NOTICE TO TRS RETIREES

Depending on your individual date of retirement, you may have restrictions on the number of hours allowed to work each month without loss of annuity and incurring payroll and/or TRS Care surcharges. Therefore, we are advising that all retirees contact TRS to discuss their individual restrictions, if any, in order to make good decisions prior to accepting any position with CFISD. It is ultimately the responsibility of each retiree to be aware of his/her status to prevent any loss of funds.

NOTE:

Are you a member of (TRS)? If so, please contact TRS at 1-800-223-8778 before applying to this opportunity.

TERMS OF EMPLOYMENT

This is a part-time temporary assignment, however, the length of the temporary assignment is based on event needs, including evenings, weekends, and holidays.

PAY:

$13.00/hour

ESSENTIAL FUNCTIONS

Ticketing Operations:

Sell and process tickets using POS/ticketing systems Handle cash, credit, and electronic transactions accurately Maintain accurate ticketing and financial records

Customer Service:

Assist patrons with ticket purchases, exchanges, and inquiries Provide information on events, seating, and policies Resolve customer concerns or escalate as needed ADA & Accessibility Support Assist patrons with accessible seating requests Ensure equal access to ticket purchasing and accommodations Coordinate ADA seating and communicate needs to event staff Pre-Event & Event Support Contact patrons prior to events regarding ticketing needs when required Assist with will-call and ticket distribution Support ticket scanning or entry processes as needed Event Coordination Work closely with ushers and event staff to support seating and access Maintain awareness of event schedules and venue policies

ADDITIONAL DUTIES

Maintain cleanliness and organization of box office area Assist with reporting or administrative tasks as needed Perform other duties as assigned

WORKING CONDITIONS

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Computers, POS systems, ticket scanners

Posture:

Sitting and standing for extended periods

Motion:

Frequent hand and wrist movement (typing, scanning)

Environment:

Box office setting; high-volume event environment

Mental Demands:

Work with frequent interruptions; maintain accuracy and composure under stress

DRESS CODE

Approved VPAC uniform or business casual attire Black pants Closed-toe shoes

DEADLINE TO APPLY

Until Filled. Applications will be reviewed. Not all applicants will be interviewed. Hiring Managers may choose to email you regarding this application. Please monitor your email regularly for any communication.