Overview:

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department'sday to dayactivities.

Responsibilities:

Review group blocks forcut offdate extensions, andensuringthe group blocks are created and monitored correctly prior, during, and post the groups dates. Attend weekly group pick-up meetings Run group arrivals lists daily for future arrival dates, and no-show reports daily. Check for duplicate reservations

• by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. Check for group reservation errors
• and contact caller of the reservation or group contact accordingly to obtain and verify information. Report to the Reservations Manager and the Director of Revenue Management. Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing
• according to contract and email history.

Complete Group Commission Report, after group's departure. Monitor room type availability daily. Monitor non-guaranteed reservations daily, andcontact caller of reservation if needed. You will be responsible for canceling the reservation when required. Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information. Complete competition rate analysis as needed. Take in-house reservations calls from customers and OmniRezagents requesting on property assistance orany and allother calls pertaining to room reservations. Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly. Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRezHelpDeskSupervisor. Assist in completing all fax and email reservations. Research outstanding Travel Agent Commissions for groups. Research and charge for all no-shows, cancelations, and deposits.

Qualifications:

Knowledge of four-diamond / four-star customer service standards Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred) Previous experience using passkey, nomadixcms, andiMeetingplanner app (preferred) Proficient computer skills on Microsoft Office, Excel, and Word Excellent and professional communication skills Highly detailed, and able to maintain excellent organizational skills

• while working in afast pace environment.

Ability to multi-task while working on up to 50-60 future groups. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster . Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com .