Restaurant Operations Manager Craft's Birmingham, AL Job Details 17 hours ago Qualifications Customer communication Hospitality industry experience Customer complaint resolution Full Job Description We are seeking an experienced Restaurant Manager to oversee all aspects of our FOH and BOH operations. The ideal candidate will have excellent leadership skills, and experience working in a fast oaced restaurant environment. The Manager will be responsible for assisting with promotion, overseeing and expanding sales, managing staff, ensuring exceptional customer service, and maximizing profitability. Company Description Our mission is to provide an entertaining and welcoming environment where patrons can enjoy delicious food, refreshing drinks, in a fun and relaxing environment. We are committed to delivering exceptional service and fostering a sense of community among our guests. Our goal is to be the go-to destination for catering and your lunch and dinner dining. Crafts restaurants uphold high standards of quality, integrity, and passion for what we offer. Role Description Our managers are responsible for overseeing the overall operations, ensuring a high level of customer service, managing staff, and maximizing profitability. The individual in this role will be responsible for executing day-to-day management tasks for the front and back of the house. This includes overseeing profitability, managing labor costs, while working with marketing to develop strategies to increase sales. The role requires strong communication skills, restaurant, customer service, and marketing experience. Responsibilities Oversee sales and profitability growth Oversee the day-to-day operations and sales, inclusive of but not limited to managing the FOH and BOH, opening and closing procedures. Develop and execute season marketing strategies with Marketing team to create specials, promote events, and help build a solid customer base Hire, train, and schedule staff to ensure adequate coverage during peak hours. Manage labor costs Maintain a high level of customer service by interacting with guests, addressing concerns, and resolving any issues that may arise. Relevant skills and qualifications that would be beneficial : Strong communication, management, and interpersonal skills Experience in restaurant business development, sales and catering, and/or marketing a plus Three years plus in Restaurant Management or Bachelor's or Master's degree in Restaurant Management a plus