A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
Full-Time, Salaried (Exempt) Reports to: Area Coach (AC) Lead the Flavor. Build the Team. Drive Success. At Wingstop, we don't just serve wings — we serve experiences. We're looking for an inspiring and driven Restaurant General Manager (RGM) to lead operations, build strong teams, deliver crave-worthy service, and ensure the continued success of our restaurant. If you're passionate about people, performance, and next-level guest experiences, this is your opportunity to own it — and grow with us. What You'll Do As the RGM, you are the captain of the ship — responsible for the overall performance and operation of your restaurant. You will lead your team by example, ensure financial and operational excellence, and create a workplace culture that lives and breathes Wingstop's core values.
Key Responsibilities:
Leadership & Team Development Recruit, hire, train, and mentor a high-performing team Foster a culture of positivity, recognition, and accountability Conduct coaching, performance evaluations, and succession planning Model and enforce company policies, safety standards, and brand values Operations & Service Excellence Ensure daily operations run efficiently and effectively Maintain high food quality, cleanliness, and service standards Resolve guest concerns with urgency, empathy, and professionalism Ensure your restaurant is guest-ready at all times Financial Performance Own the restaurant's P&L, budgeting, and financial metrics Control labor, food, and operational costs to meet targets Monitor inventory and optimize waste control practices Partner with your Area Coach to develop strategies for growth and profitability Guest Experience Cultivate a welcoming environment that drives repeat business Implement systems to enhance hospitality and guest satisfaction Handle feedback and complaints to deliver positive outcomes Build strong relationships with guests, vendors, and community partners Compliance & Reporting Ensure compliance with health, safety, and labor regulations Conduct regular audits and maintain accurate documentation
What You Bring Requirements:
Must be at least 21 years old 2+ year of experience in restaurant management (QSR/Fast Casual preferred) High school diploma or equivalent required; college degree in hospitality/business a plus Valid driver's license, background check, and MVR clearance Food handler certification (or ability to obtain) Fluent in English (written and verbal)
Skills:
Strong leadership, team-building, and conflict resolution skills Financial acumen, with a proven ability to manage budgets and KPIs Excellent communication, time management, and organizational abilities Commitment to guest satisfaction and operational excellence Physical & Work Environment Ability to work 50+ hours per week including evenings, weekends, and holidays Ability to stand for long periods (10+ hours), lift/move up to 50 lbs. Comfortable in a fast-paced, high-energy, team-oriented restaurant May require occasional travel for training or support Compensation & Benefits Competitive Salary + Performance-Based Incentives Health & Wellness Benefits (Medical, Dental, Vision) Paid Time Off (PTO) 401k with Company Match Ongoing Professional Development & Career Growth Opportunities Required Training & Development Wingstop Brand & Job Role Training ServSafe Certification Conflict Management, Ethics, De-escalation & Leadership Training HR & Legal Compliance Training (FMLA, OSHA, ADA, HIPAA) Ongoing development in accountability, performance excellence, and team leadership If you're an inspiring leader who thrives in fast-paced environments and loves building people as much as building profits, apply now and take the next bold step in your career with Wingstop.
Job Type:
Full-time Pay:
$50,000.00 - $60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance
Experience:
Restaurant management: 2 years (Required)
License/Certification:
Driver's License (Required) ServSafe (Preferred) Ability to
