Key Responsibilities1. Hands-On Operations & Food Safety Lead from the
Front:
Spend approximately 70% of your time "on the line," leading shifts, serving guests, and maintaining high-energy throughput.
Expert Compliance:
Ensure 100% adherence to Maricopa County Health Department standards. Maintain your Certified Food Protection Manager (CFPM) status and oversee all food safety logs and audits.
Facility Care:
Own the cleanliness and maintenance of the store. Act as the first responder for equipment issues (refrigeration, HVAC, POS). 2.
Business & Financial Management P&L Ownership:
Manage Prime Costs (Labor + COGS). You are responsible for inventory orders, waste reduction, and optimizing labor hours against sales volume.
Administration:
Manage weekly payroll submissions, scheduling, and budget tracking.
Reporting:
Provide weekly performance summaries to the owner, highlighting wins, losses, and growth opportunities. 3.
People & Culture Talent Scout:
Manage the full lifecycle of the "Crew"—recruiting, interviewing, onboarding, and training.
Development:
Identify and train "Shift Leads" to handle daily tasks, allowing you time to focus on business growth.
Culture Keeper:
Foster an uplifting, "others-first" environment. Host monthly crew meetings and quarterly team-building events. 4.
Marketing & Community Growth Local Outreach:
Actively seek out and attend at least 3 community/Chamber events per quarter. B2
B Sales:
Proactively cold-call and visit local businesses (gyms, offices, schools) to secure catering orders and "Spirit Night" partnerships.
Digital Presence:
Partner with the corporate/ownership team to execute local social media and advertising strategies.
Qualifications & Requirements Experience:
2-4 years of management experience in the restaurant/hospitality industry (QSR experience preferred).
Education/Certification:
High School Diploma or equivalent; valid Food Protection Manager Certification.
Tech Savvy:
Proficient with POS systems (Toast/Square), Excel/Google Sheets, and scheduling apps.
Physical:
Ability to stand for long periods and lift up to 50 lbs (inventory).
Availability:
Must be available for "peak" times (mid-day rushes) and have the flexibility to handle emergency operational needs.