Job Summary Oversees the Food and Beverage Front of the House operations within an assigned venue. Manages and coordinates the activities of team members; implements, communicates, and ensures the achievement of operational goals and objectives, marketing strategies, and budgets; ensures compliance with policies and procedures; and monitors forecasts , budgets, costs, and operating results. Provides effective leadership within the department and addresses team member issues. Job Description

• Administers daily pre-shifts to all team members.
• Assigns job tasks and sets clear objectives and expectations.
• Prioritizes tasks and works efficiently to ensure all work is performed and completed on time.
• Manages team members equitably based upon performance and does not show favoritism.
• Monitors and reviews job performance and provides timely feedback designed to continuously improve individual and team performance including writing and delivering of formal corrective action.
• Quickly and effectively deals with inappropriate behavior or individual issues affecting the team.
• Leads by example in areas to include technical ability, work ethic, dress code, communication style and attendance. Enforces all appearance and uniform guidelines.
• Proactively provides answers to questions and information to team members.
• Supports management decisions, maintains confidentiality, and remains positive during times of difficulty or change.
• Offers suggestions and solutions to issues; recommends changes to departmental policies and procedures to improve efficiency and performance; makes good decisions and exhibits sound judgment.
• Ensures that all workers are in compliance with health and safety standards and regulations.
• Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable.
• Ensures that new team members are effectively integrated into the work group through training.
• Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.
• Ensures the POS cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages.
• Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault.
• Ensures office and other supplies are available.
• Ensures that FB team members provide every guest with fast, friendly and timely service.
• Responsible for the accounting and reconciliation of the Point of Sale systems and revenue.
• Maintains a neat, clean, organized, safe and comfortable work environment for the staff and guests at all times.
• Provides first -level support and issues resolution in a timely manner; escalates issues appropriately.
• Spends a minimum of 90% of time on the floor interacting with guests and coaching associates.
• Visits every guest at every table during shift to ensure service and food quality meet the expectations of the guests and that issues are resolved prior to the guest departing Viejas.
• Monitors guest service and staff performance by soliciting guests' feedback through direct interaction and comment cards.
• Attends and supports all guest service training courses; ensures that all team members in the unit attend as required.
• Maintains knowledge of and ensures all team members are aware of current marketing promotions and/or special events.
• Tracks and manages daily schedule changes including coverage for call offs; determines who to cut early to save on labor.
• Conducts pass down of relevant and critical information to relief team members before going on breaks or at the end of shift.
• Communicates in written form utilizing proper spelling, grammar and punctuation to present a clear and professional message in all communications.
• Attends all required training and meetings.
• Completes all required and necessary documentation with complete and accurate information in a timely manner.
• Recommends changes to unit or sub-unit policies.
• Reads and responds to emails on a daily basis.
• Attends all required training and meetings.
• Performs other duties and responsibilities as assigned.
• Provides immediate supervision to servers, hosts/hostesses cashiers, bussers, bartenders, cocktail servers, barbacks, and baristas as assigned.
• High school diploma or GED certificate required.
• Must be able to obtain and maintain a non-gaming license at the key employee level.
• Food Handler's Certificate required.
• Training in Intervention and Prevention (TIPS) Certificate Card must be obtained within 90 days of start of employment and recertification is maintained every three years.
• California Responsible Beverage Service Training and Certification required upon hire.
• 2 years of experience in restaurant or food service capacity required.
• 1 to 2 years of supervisory experience required.
• Prior Four or Five Diamond experience preferred.
• Excellent guest service skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong planning, organizational and managerial skills.
• Demonstrate strong motivational commitment to the organization.
• Ability to prepare standard reports and documents.
• Ability to exercise sound personnel management practices while illustrating firm dispositions in dealing with team member issues.
• Knowledge of buffet line operating requirements.
• Knowledge of minimum temperature requirements for food/drink preservation.
• Knowledge of casino purchasing requirements for food/drink preservation.
• Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.
• Ability to maintain confidential information.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits with employer contribution Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!

• Benefits vary for PT and FT employment