Job Summary The Slot Operations Assistant Shift Manager is responsible for planning, directing, and coordinating the operations of the assigned shifts. The duties include developing and administering schedules, performance accountability, suggests improvements on processes and policies, responsible for team member recognition, creating and issuing corrective action, processing jackpots, greeting guests, manages productivity and ensures that our guest service standard is being met. Additionally, this position will be responsible for the supervision and performance of the Slot Floor Supervisors, Slot Attendants and (as needed) the Slot Technician Supervisors and Slot Technicians. Job Description

• Coordinates, assigns, and supervises the Slot Operations team in their respective areas.
• Participates in workforce planning efforts.
• Actively engages in recruitment, selection, and retention of staff.
• Works directly with the Slot Operations Shift Manager to identify training needs.
• Oversees and provides on-the-job training of new and existing team members to ensure optimum performance.
• Collects team member performance data; prepares and issues disciplinary warnings in accordance with company department policies; and coaches them on guest service and technical performance.
• Maintains high visibility on the gaming floor, and proactively greets, interacts, and assists guests and team members.
• Visually inspects the gaming areas to ensure gaming environment is inviting to guests.
• Evaluates and monitors cash and casino floor service to ensure optimum performance and continual improvement in five key areas: guest service, management/team development, sales/marketing, property and staff appearance, and expense/financial control.
• Responsible for meeting departmental goals related to player's club membership outreach and service. Ensures that staff the service goals.
• Proactively seeks opportunities to cross-sell Viejas' businesses.
• Timely and accurately process tax and jackpot paperwork in accordance with company policies and procedures.
• Assists in player's club membership cross selling.
• Performs all duties of a Slot Shift Manager in their absence.
• Communicates departmental procedures. Provides suggestions to modify existing policies and procedures to improve efficiency and performance.
• Manages, organizes, and completes assigned projects with attention to detail within the established deadline.
• Keeps current on marketing strategies and changes in the gaming industry.
• Protects company assets, reports fraudulent activity, and demonstrates a thorough understanding of fraud prevention.
• Complies with and ensures that staff follow all governmental laws and regulations, casino and departmental policies and procedures, Title 31 regulations, Minimum Control Standards and Tribal Gaming Commission Regulations.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Keeps the Shift Manager and Slot Operations Manager informed on all pertinent information related to the department, and reports irregularities and problems as they occur, along with recommendations for solutions.
• Attends and supports all guest service training courses and Leadership Meetings.
• May assist with special events as needed.
• Performs all other duties assigned.
• Supervises non-exempt and/or lower level exempt individual contributor.
• Responsible for training, planning, assigning, and directing work, appraising performance, rewarding and disciplining team members
• Associate's degree in related field required.
• Bachelor's degree in related field preferred
• California Responsible Beverage Service Training required upon hire.
• 5 or more years of management and credit related experience and/or training or the equivalent combination of education and experience.
• Lending and/or credit experience required.
• 2+ years of management/leadership experience required.
• Prior casino cage experience preferred.
• Must have excellent money handling skills, including previous cash and chip handling experience.
• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Excellent verbal and interpersonal communication skills.
• Organized, self-motivated, goal-oriented, and values teamwork.
• Knowledge of computer systems, including Microsoft Outlook, Word and Excel.
• Knowledge of sales techniques and best practices.
• Demonstrated knowledge and ability to operate mobile devices.
• Ability to multitask and work in a fast-paced environment.
• Ability to adjust to and manage change effectively.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must be dependable, timely and have high attention to detail.
• Must be able to work flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits with employer contribution Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!

• Benefits vary for PT and FT employment