General Manager Boba Bliss - 3.1 Castro Valley, CA Job Details Full-time $57,827.66 - $63,824.70 a year 11 hours ago Benefits Paid training Health insurance 401(k) Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Teamwork Team leadership Coaching Talent management Team development Store management Hospitality industry experience Mentoring Managing food service teams Food Handler Certification Time management Team building Full Job Description At Boba Bliss , we're more than just a boba shop—we're committed to creating exceptional drinks, delivering memorable guest experiences, and building a team that takes pride in every shift. We're looking for a passionate, hands-on General Manager to lead our store operations, develop our team, and help drive the next stage of our growth. This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and understands that great hospitality starts with strong leadership. What You'll Do As General Manager, you'll oversee all day-to-day operations while ensuring every guest and team member has an exceptional experience. Leadership & Team Development Recruit, interview, hire, and onboard new team members. Coach, mentor, and develop Shift Leads, Trainers, and Baristas. Conduct regular performance reviews and hold team members accountable to company expectations and KPIs. Foster a positive, respectful, and high-performing work environment. Build weekly schedules that maximize labor efficiency while maintaining excellent service. Lead by example during peak business hours. Operations Ensure smooth daily operations during all shifts. Maintain exceptional cleanliness, organization, and food safety standards. Monitor inventory, place vendor orders, and manage product availability. Reduce waste through proper inventory management and forecasting. Ensure recipes, drink quality, and presentation remain consistent. Troubleshoot operational challenges and implement long-term solutions. Guest Experience Deliver outstanding customer service and resolve guest concerns professionally. Create a welcoming environment that encourages repeat business. Monitor customer feedback and continuously improve the guest experience. Financial Performance Manage labor costs, food costs, and operating expenses. Analyze sales reports and identify opportunities for growth. Help execute promotions, community partnerships, and local marketing initiatives. Maintain accurate cash handling and daily financial procedures. Brand Standards Ensure all team members follow Boba Bliss recipes, service standards, and operational procedures. Maintain compliance with health department regulations and company policies. Uphold brand standards in-store and across any employee-created social media content.

What We're Looking For:

(Required) 2+ years of restaurant, café, or beverage management experience. 2+ year of experience leading and developing teams. Strong leadership and communication skills. Excellent organizational and time management abilities. Ability to multitask in a fast-paced environment. Comfortable with coaching, accountability, and performance management. Flexible availability, including evenings, weekends, and holidays. Ability to stand for extended periods and lift up to 40 lbs. Preferred Experience in specialty beverage, café, quick-service restaurant (QSR), or boba operations. Experience with scheduling and labor management. Familiarity with Square POS or similar restaurant management systems. Inventory ordering and cost control experience. Food Handler and Food Manager certifications (or willingness to obtain). What Success Looks Like A successful General Manager will: Build a reliable, motivated, and well-trained team. Consistently meet labor and operational goals. Deliver fast, friendly, and accurate service. Maintain excellent product quality and cleanliness. Develop future leaders within the store. Drive sales while creating an exceptional guest experience. Why Join Boba Bliss? Opportunity to grow with an expanding brand. Competitive pay with performance-based incentives. Leadership development and career advancement opportunities. Positive, team-oriented culture. Employee discounts. Paid training. Paid time off (where applicable). If you're passionate about leadership, hospitality, operational excellence, and building a strong team culture, we'd love to meet you. Apply today and help lead the future of Boba Bliss.

Pay:

$57,827.66 - $63,824.70 per year

Benefits:

401(k) Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person